Grand Resort Jermuk

Hotel

Nice place👍, excellent food, wonderful staff!

Nice place and staff is was perfect.

Admirable service, pleasant treatment therapy, wonderful co workers.

It was just wonderful. All hotel staff are super. Grand resort is a place where you can definitely take a break from daily worries and really relax.

Great staff, nice environment, very nice environment.

Amazing PLACE, Amazing STAFF, Amazing SERVICE Thanks for that kind of service.

Our experience was unforgettable here. Really friendly staff, always in a ''Yes'' mood, which is rare in Armenia, beautiful and clean rooms, not to mention its convenient location and family friendly environment. They even permitted late check-out on a short notice ( (maybe it was cause we were lucky, who knows) without extra charge. Not to mention, the Birthday cake we surprisingly got from the management :)

Awesome hotel. Thanks a lot.

Very nice staff. And very clean hotel. Amazing view…

Very nice staff
Amazing breakfast.

Very nice and beautiful view from hotel.

We have stayed at the Grand Resort and pleased with the service. Each and everyone at the front desk Valya, Karine, Knarik, Kristine, Lousine, Anoush were very professional and polite. Arthur was the Massage therapist and he was excellent too. We are very much pleased with the service. We loved the city and the surrounding nature. We love to come back and will be back. Love, Margaret Lalikian, Paul and Karineh Andrikian.

Loved the resort. Customer service was amazing. Special thanks to Maria, Tatevik, Lusine, Knarik and Anoush. They were exceptionally awesome. Thank you guys for making the experience an amazing one.

Very satisfied. Everything was at a high level. Highly recommend those who are going to visit Jermuk to organize their stay in Grand Resort. Very nice staff. Hope see you soon♥️

If there was a negative rating they would get it. They are so dumb they can’t even get a double bed room right. Rude and just plain idiots. Over priced for being such morons. Idiot villagers who think their sh** don’t stink well you can smell them a mile away. Ended up staying at the hotel next door. Was much cheap and room was twice the size. I gave this new place 3x the money they requested just as a big F u to the grand resort. Grand my a**. If it wasn’t for my family being with me I would have probably ended up in jail that how angry I was at their service. Having to be in a vehicle for 6 hrs plus then having to come to a horrible place like this where you are treated like crap … no thanks. They can take there crappy hotel and shove it str8 up their a.

Good but only 1 resturent.

Elitar place for enjoying vacation and to restore a health.

Great place and service, the breakfast is so so.

Amazing views excellent service.

This is a beautiful new construction. Considering it is located in Armenia, the facility is a 5 star; however I would have to settle with the services here. There is a big communication gap here. The Russian influence is immense. English is lacking greatly even among the educated. The spa services are mediocre. They have a long way to improve and catch up to the western ways of Spa-ing.

Great rooms, service, pool, Wi-Fi, and everything.

Amazing hotel really comfortable room, good spa service and massages, nice jacuzzi pool and really friendly staff.

Nice hotel with good spa. We enjoyed staying there.

A good place to reload after the difficult work week. The hotel is brand new and the location is perfect. Still there were a few point not meeting neither high Hayatt standards, nor the simple norms of a 5-star hotel. — There’s a minimalistic-design sliding glass instead of the door in the bathroom. No active ventilation system, no toilet brush, the gap between the wall and the glass – 3-5 cm. The result: after you go to the toilet – the smell spreads all over the room. This is not acceptable even for a small motel. How on earth it is possible in a Hayatt?! — There’s a 24h bar in the lobby, though, they serve only alcohol. They have a coffee machine which is turned on and looks operating, thought the receptionist says it is out of order. You cannot have a cup of tea or coffee after 11 p. M. In a Hayatt hotel! :) — We went to play billiards late in the evening. 20 minutes later an angry security guy comes, talking in a rude manner, saying that we’re violating the rules of the hotel. Dear Hayatt Management, let me please give you some good advcie: 1) If one of the services (i. E. Billiards) is not operating, it should not be accessible – just close the door. 2) put a simple table by the entrance of the room, stating the working hours. Why do you expect your guests remembering your rules by heart? 3) Train your staff to talk politely.

The hotel is nice, but it does not correspond to 5-star status. First of all, the rooms. They are clean and everything is new there, but we were shocked to find out that there is no door for the toilet (just a sliding glass for the bathroom area with a rather big distance from the wall). Moreover, there is no ventilation and no toilet brush. Also, mini-bars are empty and there is no 24h meal service, just the bar at the reception with no tea or coffee there. The restaurant, pool, ping-pong and everything works till 11pm. Food was ok, except for the cheeseburgers. Some drinks from the menu were not in stock. Service is ok, but again: you expect more from 5-star hotel with high-priced accommodation and around 30 guests in it.

I stayed one night in this hotle two night ago at room 325 with 15 more guests in other rooms. Rooms are neat and very nice. Staff were polite. The room rate at this season is ok. But something strange happened for that I am still thinking of it. We arrived at 1am in hotel. And we had not booked the rooms before. Staff made some rooms for us and asked for passports which was very normal procedure. The thing that made me very upset was that the staff wanted cash deposits for about $1000 at 1:00 AM!? As I understand passport is a valuable item for tourists. I hope hotel policy is the same foe all guests! Kind regards Mehdi.