At first it seemed to go all right, although the hotel is not by far a 3 star, it is rather a hostel, it was comfortable, overall the rooms were decent, without much noise and spacious, but the problem was not the state of the rooms, nor the views, if not the staff in general and I think it is very important that people know about this.
The reception staff is not unpleasant, but it is very bland, nothing communicative or explanatory nor close, besides that I had several problems during my stay, the first thing is that my snow pass had the hotel from the same day I got there and when I gave them the Reservation sheet, where the ticket was purchased also, I was not warned that they had the tickets, so we had then problems on the slopes, then they didn't even apologize, they told me that I had been called at night to the room to inform me that They were at reception but that was fake as they didn't call at any time and stayed all night in the room.
Then I reported that the first day I cleaned the room I had stolen, specifically two personal items (barely worth but mine after all), I also asked to changed the towels and sheets because they got dirty and return to the room They had made the bed with the stain on the sheet and the towels had been re-hung and were still dirty.
When informing the front desk the guy who answered me (the only guy at the front desk I had) did not apologize, nor gave me any solution, he hesitated to tell me (at the robbery) that maybe the cleaning girl had inadvertently thrown, when my things were kept, he told me that he would inform his keeper and gave me clean sheets and towels, all this with a very arrogant smile on the face of pure falter, to top I had to make me the bed, as not.
The next day the commissioner told me nothing, nor did I get a solution to my objects, we did not return to let them go to clean, but of course, for the price of a 3 star hotel you find a hostel where you have to choose if you want to get you wrong-clean the H Room or steal you, well… does not come out profitable, and it's a shame, really, because the "hotel" is very well located and overall the rooms are not bad, the staff fails, no doubt.
Breakfast costs €6 per person, it's expensive, so I recommend going to breakfast very hungry, because it's buffet, so if you're going to eat a lot it comes out profitable, but for a coffee and some toast not at all, and they won't let you take anything from the food to the room (thing that Entie Ndo too, but I warned you, just in case. )
Wrong, the truth that very badly, I felt helpless and very little helped, what was worse for me was not the robbery, was that in the two times I complained, the robbery and the pass, instead of apologizing, the receptionist hesitated as if it was my fault or leaving me Silly, amazing, I don't recommend it, there are more central places, Andorra is full of hotels.
They did not have parking, I had no problems with the Wi-Fi, arrived well to the room.
The reception staff is not unpleasant, but it is very bland, nothing communicative or explanatory nor close, besides that I had several problems during my stay, the first thing is that my snow pass had the hotel from the same day I got there and when I gave them the Reservation sheet, where the ticket was purchased also, I was not warned that they had the tickets, so we had then problems on the slopes, then they didn't even apologize, they told me that I had been called at night to the room to inform me that They were at reception but that was fake as they didn't call at any time and stayed all night in the room.
Then I reported that the first day I cleaned the room I had stolen, specifically two personal items (barely worth but mine after all), I also asked to changed the towels and sheets because they got dirty and return to the room They had made the bed with the stain on the sheet and the towels had been re-hung and were still dirty.
When informing the front desk the guy who answered me (the only guy at the front desk I had) did not apologize, nor gave me any solution, he hesitated to tell me (at the robbery) that maybe the cleaning girl had inadvertently thrown, when my things were kept, he told me that he would inform his keeper and gave me clean sheets and towels, all this with a very arrogant smile on the face of pure falter, to top I had to make me the bed, as not.
The next day the commissioner told me nothing, nor did I get a solution to my objects, we did not return to let them go to clean, but of course, for the price of a 3 star hotel you find a hostel where you have to choose if you want to get you wrong-clean the H Room or steal you, well… does not come out profitable, and it's a shame, really, because the "hotel" is very well located and overall the rooms are not bad, the staff fails, no doubt.
Breakfast costs €6 per person, it's expensive, so I recommend going to breakfast very hungry, because it's buffet, so if you're going to eat a lot it comes out profitable, but for a coffee and some toast not at all, and they won't let you take anything from the food to the room (thing that Entie Ndo too, but I warned you, just in case. )
Wrong, the truth that very badly, I felt helpless and very little helped, what was worse for me was not the robbery, was that in the two times I complained, the robbery and the pass, instead of apologizing, the receptionist hesitated as if it was my fault or leaving me Silly, amazing, I don't recommend it, there are more central places, Andorra is full of hotels.
They did not have parking, I had no problems with the Wi-Fi, arrived well to the room.