Hotel Carmen

Worst hotel ever, the hotel is dirty and very rude and unprofessional staff, doesn’t know anything about hospitality!

The hotel has the worst ever people managing communications with the guests … We simply requested an invite letter as per the country rules … first they sent it on email (even though not signed or so) then they sent us and I quote "no I am sorry, even the reservation letter that I sent on email will be sent to us and I will inform the immigration police that you do not come to our hotel. Ok. " then when I complained why is this rude communication they simply answered if you don't like it cancel your reservation … which of course I did… if you want to be treated rudely and carelessly from a hotel book here … otherwise I simply found several other better hotels right around the corner and they gladly provided the needed papers and communicated very professional.

On 4th December 2019… I stayed with my 11 months old baby in the hotel in freezing because there was no electricity while the hotel owner was sleeping with his wife in warm at home… in the itinerary stated or agoda is a 4 stars hotel… but the condition just like 1 star rating in our country — kuala lumpur. The hotel is terrible… there were no lift, couldn't be reached by bus and we had to carry our big luggage to the hotel, with no electricity, no waters and freezing in below 1 celcius. No action at all from the hotel managements considering that bad situation happened to their guest. No single offer or help from the hotel even water bottle to drink or candle to light up our room. We sit in the dark and cold waiting for the day light… I definitely don't recommend this hotel at all.