Alko Hotel Shkoder

We are currently staying her in the suite with jacuzzi. The air was off in the room when we checked in so we turned it on after closing the window and curtains. The air conditioning unit in the room still had not cooled the room by the time we got back to the hotel 8 hours later. We sweated all night and finally found slight relief halfway through the night by opening the window to allow a slight breeze. This morning we advised the front desk that the air was not working properly and were told it’s fine and just needed more time to cool.
Off. We then left and returned several hours later and the room is 25 degrees Celsius. We asked for another room and were told one was not available due to a group coming in and no fan was available either. We were told that she would turn up the air in the hallway and we could leave our hotel room door open.

Weird experience. The hotel itself is actually nice, everything is spotless clean and quite comfortable. The location is very good — quiet for sleeping and good walking distance from city center. We were served breakfast on the outside area of the cafe next to the hotel.
However, the service was not good — we waited quite some time for receptionist to check in and she was rarely seen the whole time. Several times the electricity was out, which meant no air conditioning, no Wi-Fi and no water in the shower. The breakfast was quite limited (eggs, sausage, tomato, bread), but ok. Only the third morning we were asked whether we would like sweet or salty breakfast. One morning they brought juice, other two mornings water. There is quite a large parking area, but be prepared that your car will be blocked in. Because in the same building there is a funeral bureau and there were several funerals held, which meant that the guests parked in the same parking lot blocking the cars that parked earlier. There was a nice guy who helped move the cars, but it was still a hassle.
Overall, it could be a nice hotel, but all the other details ruined it.

Excellent rooms and probably the most comfortable matress I've ever slept in. The facilities are very nice and new, but the service needs to improve. We were a group of 50 people so it took too much time to assign each room to each party. Nonetheless, very kind and helpful.