Review of Royal Hotel 3*

Staff need a lot of training in the dining room as they don't know how to speak to customers and they don't have communication skills. The Hotel is falling apart needs a lot of work to bring it back to its wonderful status. The Hotel caters more for the elderly bus trips and taking advantage of them thinking they don't require the same standard as other younger customers. … The Dining Hall needs to move with the times its run down the cutlery is old the plates are dangerously to hot when picking them up the juice glass are out of date and very tiered the cups and saucers are no better no tea pots or coffee pots. The food is not up to standard when handling the utensils to pick up your food they are to hot to handle. The jams are in big jars and the spoons fall into them then you have to fish them out and they would be all stuck up with the jams they should be all individual small jars as you don't want other people touching the jar or spoons not hygienic after all the hotel customers have touched them. The rooms are falling apart wardrobes the backing was not stuck to the structure you could see all the nails on the backing. The curtains needed tie backs the lace in the windows need replacing the bathroom towel rail cheep cannot support the towel the toilet needs to be secured better as it moves when sitting on it the bed quilt cushions all need replacing old and worn. Every were has ramps for wheel chairs these are nothing more than wood with a covering on they are not for use with wheels chairs it's just for elderly people to walk down rather than using steps. When leaving and checking out the receptionist never asked how our stay was or wish well and enjoy the rest of your day. Would I stay again never never never I would not even walk past this dirty run down building can't say hotel and I would advise anyone not to stay in this building. They only cater for the elderly bus trips as they know they have their money in the bank I would think that the bus company's must know what kind of place they are taking these elderly people if they had any thoughts for there elderly customers this is the building to avoid. My advise to anyone stay well clear. Rolf Millward.