Review of Stanhill Court Hotel 4*

"Interesting" is the word we would use! We stayed the night before we went on honeymoon in May 2013 and had a dinner, room and parking package. The receptionist was very frumpy, grey unkempt hair, no make-up and very pale although was pleasant enough. She checked us in and put our car keys in a numerical concertina file on the date we were due back. She booked our taxi and we went to our room. She had said there were no lifts and we couldn't have been in a room further away! We had to go up a huge staircase, along corridors, through doors, up and down one or two steps and about 10 minutes later got to our room, shattered, having lugged our cases with us. We had dinner, which was very nice indeed however only having had one glass of Rose, they had run out! The waiting staff also couldn't seem to get a grasp on which course we were on and tried to give us 2 desserts! The only other guests in the hotel appeared and then very quickly disappeared after dinner and we never saw any of them again. Having gone for a walk around the hotel after dinner we discovered a bin on fire at one end of the hotel. We reported it to a member of staff (no receptionist in sight) who then ran around with a torch with another couple of staff members. The smoke was heavy and one whole end of the hotel was filled with it. We went to bed, got up to get our taxi the next morning and again there was nobody around so threw our room key over the reception desk and hoped it was found by the next shift. When we returned another couple were also trying to get their car back but like us, there was no trace of their car keys! Eventually after about 1/2 hour our car keys turned up but the chap on reception had absolutely no idea what he was doing. The house is in beautiful surroundings and the food is great but don't expect great customer service — we don't infact think we stayed there and it was someone else. It was certainly a very strange experience but made a very entertaining start to our honeymoon.