Review of The Bath Arms Hotel 4*

This Hotel/Pub is pretending to be something its not! (The best way to describe it is a polished turd! ) First impressions, great location and a beautiful building however this is the only positive. Advertised as a FAMILY hotel. *No reception desk — You check in at the bar in between people ordering drinks. Welcomed with no smile or acknowledgement you are there. Not appropriate with a toddler. * Advertised as a Longleat Hotel — There was not one leaflet on Longleat?! This is the only reason we booked here. It is actually a 5 minute drive away. Opens at 10:00 and closes at 19:00hrs. Excellent day out! Expensive in there so if you can take a packed lunch. *Al a carte restaurant — Is actually linked to the bar area by an arch which you then pay more for? You are charged £3.25 for a small bottle of water on the table! The menu is very limited and very over priced. I had to ask for drinks, condiments etc as the staff did not offer these items. On receiving the bill they automatically charge a 10% service charge! What service? *Room — We were a party of 2 adults, a teenager and a toddler. We were the top floor in the eves. The windows could open fully with no safety latches. My toddler could of fallen out if not supervised. Where the skirting boards met the carpet there was a noticable dust/talc everywhere? I think the cleaners must just clean the main foot flow areas only as this had deffinately not been cleaned in a long time. There was no hairdryer in the room, iron/board, trouser press, extra pillows. The stuff you would expect for a 4* Hotel? Persume again I would have to ask. Carpet in the toilet? Rings around the area of what used to have hanging pictures? Either replace the pictures or repaint? No handwash? No bin by the sink for used toiletrees? Bulbs gone around the vanity mirror and the corridors of the buildings. The little things that make a 4*!? *Breakfast — Knowing we have a toddler no high chair provided unless we asked and that seemed like effort for the staff. 10 minutes or so later! We had to again ask to be served as we were not acknowledged! After being asked the wrong order was served up and missing items. *Gardens/Outside Area — Good for adults but nothing for children other than grass. No nearby play park, no entertainment for them what so ever. *Checkout — Shocking! Billed incorrectly, management basically said we will take payment regardless with the card provided on booking. Even another 2 different guests over heard my conversation to which they said they had issues with being over charged and problems with electrics in their rooms. No apologies, no let me look into this for you, no nothing. Overall if this was a 2/3 star accomodation it would have been fine (apart from being overpriced). At £140 a night you expect cleanliness, good service and a warm welcome to which we had none. Do not stay here! You can get much better value for money elsewhere. As I have stated in the title a POLISHED TURD, just being polite to what I would really like to say.