Review of Holiday Inn Rugby-Northampton M1 Jct18, an IHG Hotel 3*

The worst hotel experience of my life… tiny room, small double bed, extremely poor room lighting with no main room light. Tiny bathroom, with an elevated shower basin so close to the ceiling that at 6'2" I had to bend my knees to get under the shower head that I had to push right up to the ceiling. Bath towels for kids, not adults. A bust radiator valve that greeted me with 31*C heat upon check-in, which never lowered below 22*C with the bust valve apparently switched off. The worst sleeping night of my life, which cost me a day off work, ie £600, an overnight stay at a local friends house (thank god I had a local friend to rescue me the following day as it would have been dangerous to drive 150 miles home) and a management team that didn't have a clue how to compensate me. The breakfast, for £15 is pathetic. A tiny plate, with small eggs served by a chef that doesn't know the difference between brown or white bread. Pissy small fruit juice glasses and at a table with a salt cellar with no salt and a pepper pot that cannot deliver, with a breakfast waitress RUNNING around the dining room! Very UNRELAXING! Overall, an absolutely DIRE experience! Zain on the bar is a lost diamond in this coal hole. The staff on reception must have called me 'SIR' twenty times in five minutes… which became irritating and ill meant. I could go on and talk about Trout that was Salmon, over cooked veg, garlic bread that was garlic toast/crust… an absolutely awful, AWFUL experience… for £156 it was an absolute INSULT… NEVER AGAIN! AWFUL! AWFUL!