Review of Axiom Park Hotel 2*

The hotel and the rooms seemed pretty attractive on the various photographs published on the website, however, a closer look will expose the deception. Once in the room, the use of cheap decorative materials is evident. Also the fixtures & fittings and furniture clearly reflect a tired look by the extensive use they have endured. You could argue you could live with this cosmetic deception, however, plenty of irritating defects, such as dripping taps, leaking showers, stains on the carpets, sofa and chairs do not offer a pretty sight nor experience. The missing cutlery, malfunctioning lamp and loose socket will start undermining your happiness and — ultimately — the harmony with your other half (if — like me — you emphasized the luxury part of the hotel! ). If on top of that you have a room facing Park Lane, be warned. There is a popular pub opposite the So Park, where at evenings a loud crowd will gather. At closing time (around 02:00 AM), it is recommended to have a pair of earplugs at hand, as the intoxicated crowd will not leave the establishment quietly. On the bright side, the staff are courteous and friendly. They will acknowledge your complaint (s) as if it was the first time such an unfortunate incident had ever happen. On a more serious and very important note, the So Park tends to overbook its rooms and — being part of The So Luxury Hotels and Apartments-, it will offer to relocate you to one of its "sister" hotels. Which means, you could end up in a hotel such as the So Sienna, which by no stretch of your wildest imagination could come close to being classified as "luxury" or similar in specifications of quality & comfort as the So Park. This is a low rated hostel located in Glenthorne Road, Hammersmith. It is kept under very poor conditions and it will be a dreadful experience if you had to stay in one of the rooms located in the basement. If you do accept the alternative accommodation, you will risk waiving your consumer rights as you have voluntarily accepted the alternative accommodation offered. It is unfortunate that this may happen. Unforgivable that it happens with such high frequency. Despite the fact that it is upsetting so many customers (see reviews in e. G. Tripadvisor), the management of The So Hotels is not willing to deviate from this deceptive practice and morally wrong conduct.