Review of Best Western London Peckham Hotel 3*

This was the worst hotel I have ever experienced! I booked the Peckham 6 months in advance and yet the receptionist (manager) looked somewhat surprised when our party of 6 people showed up. We had a reservation for a family room for 4 people and an additional room for 2. When we entered the family room at around 3 in the afternoon, exhausted after a turbulent intercontinental flight, we were instantly greeted by the loud sound of a jackhammer crushing a wall in the neighboring room. Nowhere was it stated by the manager, their website or elsewhere that there was construction going on in the hotel. We insisted to switch to a different room away from the noise, but supposedly all other family rooms were taken already and the only other option that was quite rudely offered to us was a dark, claustrophobia causing shoe-box with a small window facing the traffic jam on the street right in front of it. So, we went back to room with the jackhammer after the manager assured us that the noise will stop shortly and that the construction work will only be for a few hours per day. Indeed, the nerve wrecking noise stopped two hours later "already". Unfortunately, on our 2nd day in London our daughter became sick causing her to stay in bed. The jackhammer started exactly at 11:30am that day and our room was full of dust from collapsing wall fragments in the neighboring room. It wasn't until 4:40pm before the deafening noise finally stopped. There was neither an apology from the manager (who was somewhere in the back upon check out) nor a refund offered for the "inconvenience"! Unfortunately, I can't add our video as proof of the noise level to this review. — The pictures of the hotel are wide angle so don't be fooled in regards of the size of the rooms. Will never ever recommend this hotel to anyone!