Review of Radisson Blu Edwardian Grafton Hotel, London 4*

The hotel was lovely, however the bathroom lock in our room had a faulty lock which resulted in one of our party getting locked in the bathroom for half an hour while maintenance sorted it, staff helped and were efficient in getting them out however the troubles came after. We were then moved to a different room and told which room we would be moving to, but it wouldn't be ready for a little while as it needed to be cleaned. All fine at this point, we went on our way for the day and would pick our keys up later on. When we returned in the early evening at 6pm we were given our new room keys and went to our room, to find other guests belongings already in that room. So back down to the reception where we were then given another room. A bit of a mess around but still all fine at this point, mistakes happen. The issue was when we were then woken up at half past 11 at night by a member of staff and another guest asking when we'd checked in and what our booking details were, so then related the whole story back to this man of the incident of the bathroom, then another guest being placed in the room we were then assigned, and then them finding us an available room at 6pm that evening. They then went on their way and we went back to bed, to then get a phone call 10 minutes later asking me for the same information I'd just given them. Turns out the guests they had put in our second room while we were out for the day were meant to be in the room they later gave us that was meant to have been available, there had been a mix up in the rooms. I don't understand how this warranted being woken up at half 11 with people knocking on the door and then phoned 10 minutes later once I'd gone back to bed. Not a fantastic experience.