Review of Hunt's Castle Hotel 2*

I will start my review by stating that I rarely write negative reviews; I am the kind of person who prefers taking the time to recognize a business for the positive, and will generally just stay away from business that provide negative experiences. This experience requires a negative review, as other customers need to be warned. I will not write about how my family and I felt during our stay, and will keep it to the facts. I do need to point out that on a previous trip to Rockport, we stayed at the Econo Lodge in Fulton, which we could have booked for less than a third of what we paid here during the same period, and our experience would have been tremendously better. We checked in on Sunday March 13 and checked out Thursday March 17 (Spring Break week) ; we had a “Waterview Suite” reserved, at the price of $194.35 per night. We were given room 107: the view on the interior is of the elevator, the view of the exterior is of the house across the street. There was no waterview (we paid extra for the “waterview”). No problems at check in. The furniture was so bad, I doubt that Goodwill would accept it as a donation. The recliner did not recline, and had an unknown stain where the head cushion is. The drawers were falling apart on one of the dressers. The toilet kept leaking (something that any employee cleaning the room prior to our checking in could have heard and addressed). The tile floor was so dirty, that our feet became black within the hour from walking on it. I went to the front office and asked for a bucket and mop; the manager stated he would send someone to clean it. After waiting for an hour for the bucket, I found a cleaning crew and asked for the bucket. She brought it to me, but it had been used elsewhere, and the water was black. I did the best I could, and all of us did not go barefoot inside for the rest of the trip. The washing machine in the laundry room was rusted and did not work. The grill pit areas had not been cleaned in days, and the ashes from previous grillings were next to the grill, on piles that ranged from 1 to 2 feet in height. The kitchen items and coffee pot in the room were not cleaned, and the only things we were not afraid to use were the utensils, only because they were still wrapped in the stickers from the dollar store. Lastly, I would not blame the hotel for the “quality” of guests who stay there, but at one point I had to go into the office due to a child who kept using inappropriate language at the pool. I stood there there, while that child’s mother cussed me out, while the manager did nothing. After I patiently waited for the offender to leave the office in order to avoid an escalation, I told the manager that if he did not handle it, and those guests harassed my family again, I would call the police to handle it. I’m not sure if management intervened or not, but there were no other incidents for the rest of the evening. It is worth mentioning that the quality of the Wi-Fi is so poor, they should stop listing this as an amenity. Kayak and Pedal boat rentals were not available, as advertised. I did not approach the hotel’s management with most of these issues, as the totality of what is wrong with this place made providing a better stay a virtual impossibility. We made the best of our vacation by spending as much time as possible away from the hotel. The only thing that could make up for this experience would be a refund, but I know I need to cut my losses on this one. I will never stay at this hotel again, not even if I were given free stays. Please beware.