Review of Country Inn & Suites 3*

I had the unfortunate luck of missing my connector flight so I was forced to spend a night in Houston. I got a voucher for a discount to stay at a hotel and the voucher place found me Comfort Suites. I paid for it and called the Comfort Suites to get picked up. The front desk lady said she couldn't find it and to call back in 5. I did that, she still couldn't find it. She said call in 10 minutes. I do that and she said she has received it yet (apparently it gets faxed to them). So I told her that I was given a confirmation number and she said it was wrong because it wasn't 6 numbers. All the while she is not being very helpful, and being pretty condescending. The last time I spoke to her I told her that my credit card was charged and that I was told I had a room already. She told me, "well it looks like you wasted your money so you better call them back". I do that and finally get it squared away and come to find out Comfort Suites had overbooked and they moved me to Comfort Inn. I thought I was good. Nope. It took 1 HOUR TO GET PICKED UP BY THE SHUTTLE! I get there and the front desk lady looks like she hates her life, no smile, no customer service skills whatsover. Some "manager" that was dressed like she was ready to go to the club helped her cancel a second charge that she was trying to do. And she tried to play it off like, "He never told me he already paid". I told her I had a reservation. I was so annoyed at that place. Worst experience ever. Noone should stay here, ever. Pay $20 more and get real customer service or worst yet, next time it would probably be better to spend the night in the airport. I'm not impressed Houston. I'm not impressed.