Regency Inn & Suites - Baytown

Hotel

We stayed for one night, our stay was short due to finishing up a job site in Baytown. We live in Alvin, it was very late so we decided to book something cheap. Coming from a background of hospitality, relatable customer service jobs… I give this hotel a 1 star because I expected more from a (hotel). If it was some 29.95 a night motel, okay but it wasn’t. Upon arrival, my entire check in process took 15-20 minutes and I was the ONLY person in the lobby with no card issues. Holding a 11 month old mind you. My bank shoots the charge to my card as soon as it’s swiped or entered. There was no reason for it to take that long. I spoke with the desk clerk “Nick”. To sum up my opinion of his guest service skills, I feel I could have had a better interaction with a robot. I think I would’ve preferred that. The room was fair for the price, stains on the bed and carpet though. I’ve added photos. If your looking for something quick and cheap, goto Motel 6 they’ve been around for years and I heard they actually updated their motels. None of the appliances were plugged in with the exception of the refrigerator and tv, the remote was very difficult to use. House keeping staff where very polite! Breakfast selection was not for your fit and healthy group, nor your early rising comfort foods. There was cereal, some English muffins and terrible coffee.

Friendly staff and good price for a spacious room and kitchen… great place to stay if you are going to be long term for work!

Rooms are nice and clean. Bring your own cooking and eating items if you get a kitchen. VERY small pool. Jacuzzi was not working and full of algae. Phone in room didn't work. (couldn't dial out OR call the front desk)

Best value says it all. Do you run with the best?

Worst hotel ever! Do not come here! They could honestly care less about your stay. Rooms smell like smoke, bed is hard as a rock, air conditioning doesn’t work, employees are rude, and bathroom had mold on the ceiling! I let the office know and they didn’t refund my money. All they did was look at me with a blank face. Take my advise and don’t come to this hotel!

Pretty clean but no extras! No extra blanket, no pool like advertised and no jacuzzi. Phones don't work, and parking is limited.

Room was very clean, and these rooms are very spacious! Free breakfast and Wi-Fi, very quite and totally worth the price, ill be staying here again when I come to town!

The manager was rude and very disrespectful. I am disabledbabd cant walk very good. I was 15 minutes late checking out when he threatened to call the police on me. I will bever stay there again.

The manager was a little rude and accommodating, but the room was nice.

A1. Good hospitality, good clean rooms. John& Rose Davis. Seattle, Washington.

Best customer service and love their big rooms… will definitely stay again.

It was just an overnight stay but when I entered room 116 a suite. There was a horrible smell coming out of the bathroom that made the whole room smell like raw sewage! It was coming from the drain pipe in the middle of the bathroom floor. I saw the night clerk and he switched our room. Much better… except the bed sheet with what looked like a big yellow stain. So pretty much slept in our clothes on top of everything.

The room had that weird smell that comes with motels that don't seem to get enough fresh air circulating. It was very clean and we'll designed. The parking lot is a bit tighter than I expected and almost had a cramped feeling but it's free and on the property so you can't complain much. Circle K is across the street and the area has tons of food options.

Super clean! Great place for the price! My child accidently left a precious sentimental item, staff had it ready for us for pickup the next day!

Room was very clean and had plenty of space. Didn't care for pool hours which weren't listed on the website. Other than that the stay was nice.

First of all. Smelled like smoke right when you walked into the room. There was blood on the sheets (which I took off and put in the tub). There was a bag over the smoke alarm, the TV was all fuzzy so I thought I could fix it and turns out the cable was broken and just jammed in there. The AC made a wet spot on the carpet if you turned it below 75. Shower water was cold and the blinds didn't work at all. Won't be staying here again.

Very clean. Helpful staff. Stayed here while working in the area. Spacious rooms, good breakfast, laundry facilities. Would stay here again.

Clean, comfortable, and lots of amenities at low price: this is a great stay!

Nice rooms with kitchen for low price.

Great place I recommend to anyone visiting the Baytown, Tx area to stay here!

We stayed in a king bed. The room was practically sound proof and big and comfortable. Full fridge microwave flat screen up to date furnishings, lamps have USB ports which was a big plus. Staff has been great! Super friendly and accommodating! They even let me get breakfast when I was late! Definitely enjoyed our stay and would recommend it to anyone.

My family lives in an RV nearby and tropical storm Bill is coming in. Decided to get a safer place to stay for the day and night ahead… Got there a little before 8am and went in to get a room (just checked online and they had rooms empty and available) but the clerk said if I wanted to check in before 10am I would have to pay full price for a whole night. WHAT?! So here I am with a 1 year old and a 6 year old, and we need a safe place to stay from the storm and this guy is telling me we he wants his $100 for 2 hours extra or we need to sit in the lobby for 2 hours before we can have an empty room. We left. Sad money hungry people now days… Not giving my $ to people like that…

Very nice room for the price. Clean and nicely furnished. Breakfast is cereal, muffins, and a waffle maker. My only complaint is the walls seem thin, which wasn't a problem until everyone started leaving, and I could hear every door slam and car leaving. Other than that, we had a good stay.