Review of Hotel ZaZa Dallas 4*

My boyfriend booked a room for us on 3/11/18. It was my first time in Dallas and he wanted to make sure that we had a memorable and amazing evening. When he called to make the reservation the person he spoke to was not very helpful and could not answer simple questions about the hotel. Upon arriving, we were greeted warmly by the valet attendants. The hotel was beautiful inside and we were excited to have a memorable evening in such a posh environment. Once inside, we attempted to check in and were told we had no reservation. When asked how could this be, they had no answer. My boyfriend explained that we had made the reservation and held the bungalow with our credit card. The front desk staff apologized and upgraded our bungalow for the inconvenience. Arriving at the bungalow, we were pleasantly surprised. It was beautiful. We felt like celebrities. After spending a few days at his parents lake house, we were anxious to take a shower. After approximately 5 minutes we had no more hot water. We called the front desk and they sent maintenance over. The gentleman was very nice, but he informed us that the bungalows have issues with hot water. He said the hotel knows about it and is looking into upgrading, but hasn’t yet. We were shocked. We paid over $400 for this room and were unable to shower for longer than 5 minutes. In the morning we called the front desk and asked for a late check out. We were told that we could check out at 1pm. Our Do Not Disturb Sign was on our door. Approximately 15 minutes later there is a knock on the door, despite the sign. They were there to check our mini bar. We didn’t use anything. Another 30 minutes goes by, a knock again, this time it was housekeeping. Do Not Disturb is still in place. Now we are just upset. Again we paid over $400 for this horrible stay. We arrive at the front to check out and no one asked how our stay was or if anything could have been done differently. We were floored. Later we called and spoke to someone since we noticed we were overcharged. We were told someone had drank a Gatorade and that was the reason for the charge. Neither of us ever used anything from the mini bar. I can assure you neither of us will be staying at this hotel again. We could have stayed at the Marriot for half the price and not been disturbed, treated well, and taken a hot shower. While this hotel is beautiful it is poorly run. We will not be returning and will make sure all of our friends and family steer clear.