Review of Best Western East El Paso Inn 2*

I have stayed here the past three weeks (Mon-Thurs) but have since moved Hotels. There was not hot water the first couple of days; which the hotel informed me after I made a call to the front desk that the boiler was broken and they were installing a new heater (you would think that they'd let each room know about the lack of hot water instead of having to ask them and you would also think they'd issue a refund for the days without; didn't happen). After installation of the new boiler, the water is now lukewarm; not shower temperature (however the sink can achieve scolding hot temperatures). I have stayed in four didn't rooms now and each shower is lukewarm (it's possible they are still trying to figure out the heater, but after three weeks it's hard to believe). As for the room itself, the furniture is newer, the AC works great, there aren't bad odors, however, the bed and pillows are not very comfortable; the pillows themselves are half the size of a standard pillow. These matters could have been remedied, however the final straw for me was the inattentiveness and lack of professionalism from the staff. I attempted to speak to the night desk employee about the water which turned into an argument and with him indicating that the water was hot and that I was apparently "lying". He then walked around the desk to the lobby bathroom, turned the sink on and said "the water is hot so you just need to let yours run longer". I explained to him that I tested the water and even let it run for 10 minutes to mo avail; he then got on his phone while talking to me and walked away. The next day spoke to a manager about the water temperature and he would not have a conversation with me but rather simply interrupted me and exclaimed it will be repaired. In summary, the hotel itself is actually quite nice; especially for the rate. But I cannot stay somewhere without hot water and with hotel employees that lack professionalism and whom seem to genuinely not care about their guests comments and concerns. I have since found a hotel to the West that is far more accommodating.