Review of Ramada 2*

The customer service here is horrible! I dozed off in the morning of my check out date and was awoken with a phone call close to 1 pm from the receptionist who immediately went on to rudely yell and verbally attack me due to me not having checked out at 12. I tried to politely apologize saying I overslept yet she kept on saying if I didn't "come down this instant, an additional 10-20 dollars will be charged to my card for each 5 minutes that passes. I tried to explain that I was unclothed and was coming as soon as I could. Not good enough for her so she continued to yell. I hung up and started quickly getting ready. Three minutes later she calls again yelling that she is charging my card again because I didn't come down when she said to. Unbelievable. They did not even call my room prior to check out time, or at check out time. Not even 15 minutes after check out time (which is what hotels are supposed to do). She waited until it was a whole hour after to call and then verbally attack me. When I arrived downstairs, I was in a extremely unpleasant mood. I gave back the card angrily and told her that it was unkind of her to carry on on the phone with me the way she did. She responded with pure disrespect and attitude. I couldn't believe it. So I asked for a pen. She was giving papers to another guest to sign and told me I would have to wait. It only takes a second to pass someone a pen. So I saw one in a sign in book and used that and begun to write her name down on a business card. This woman literally reached across the desk, grabbed my hand aggressively and forcefully removed the pen from my hand scratching me in the process. She did it with such force that the pen was bent. No one in the hotel industry should behave that way. Because of that, things escalated. I will never go back there. This womans name was Gopi Divanji. The worst part was that the manager seemed to condone her behavior and made no attempts to correct it. I recommend Using your money somewhere where you are treated like an actual human being.