Review of Del Lago Resort & Casino 4*

I treated my Mom to a day at Del Lago as she loves to play the slots and had only been there once. We drove 2 hours to get there and as usual, neither of us won anything. We rarely had any line wins that were more than the amount of our bet and no bonuses. Losing is one thing but just slipping $20 after $20 in the machine is no fun! We also attended the Spirit of Johnny Cash concert. It was absolutely freezing in the auditorium and the show was terrible. "Johnny" couldn't carry a tune and either forgot the words or missed the cue of the music. We left 50 minutes into the 90 minute show. At that point we were hungry so we went to the Farmer's Market Buffet. The meal was good but the line to get in was extremely long. We decided that we would wait even though it seemed to be moving very slowly. After standing in line for 45 minutes, the people who were attending the concert started arriving. Many of those people were "Elite" cardholders and went to the "express" line which means they go to the front of the line. At that point, the two cashiers took only those customers and left the rest of us at a dead stop. We estimated we started with about 80-100 people in front of us and now 45 minutes later had to wait for another 50-75 people to be seated before us because they were "Elite". We were all made to feel like second class citizens. Managements response to the many unhappy people who had been waiting in line was "There's nothing I can do. I have to take them first"! Although I understand the concept of the "Elite" cardholders, the situation could have and should have been handled differently by taking every other person or having one cashier for each line. It is highly doubtful that we will frequent this casino or restaurant again as we live much closer to Tioga Downs and have never been treated in this manner.