Review of Residence Inn 3*

We were the Canasta Queens this past 4 day weekend, we loved everything, the room and housekeeping was top notch, the bellhop was stellar, I think it was mostly Hector for us, he was a friendly gem to see daily and offered us comfort for our first visit to New York City, very helpful. We encountered one security guy that was disturbing, I believe his name was Sean. Due to our smoking habit, a few of us spend ALOT of our down time at the ground floor entrance. We graciously met a half dozen other smokers that we got rather quant with. Sean, he would not ONCE offer a friendly smile, nod, or gesture of comfort, but at the same time, he chose to stand with his homies at the sidewalk laughing with them, sharing funny comments and so on. I'm assuming his buddies weren't paying for any rooms, yet, they were rewarded with friendly Sean, and we, the paying guests, we got the stone cold Sean, just seemed wrong. In addition, our last evening there, as we were sitting in the smoking section, with guests from 2 other rooms, we witnessed a homeless guy whom took up space in our smoking section a few different times, finally, the homeless took out a folded $20 bill, waiting for a time slot of being the only one to enter the building, he gave Sean the $20 bill, and proceeded to jump on the elevator. We were very very uncomfortable with what we saw. We had a late night, when the night shift security came on shift, we chose to share what we witnessed. He immediately reacted, searching all of the stairways and blind spots this homeless guy could possibly be, he found nothing. The next morning around 10am, to our surprise, that very same homeless guy, got off the elevator, clean shaved, showered, and left the building. The only summary that makes sense is… Sean gave him a room for the night, disappointing that a $20 tip was that important to an employee, shame on Sean. I hope he gets caught!