Review of Kimpton Hotel Eventi, an IHG Hotel 4*

The hotel is very disorganized and the staff is not helpful. We arrived at 4pm to a lobby with a check-in line that was literally out the front door. We were told that our room was not ready. This was a problem because we were in for a wedding and had a rehearsal in one hour followed by dinner. We had to change our clothes in a restroom. Then at 9pm when we returned to the hotel we find out our room was not with the rest of the wedding guests but on another floor. Not a huge problem but a slight inconvenience because it would have been helpful to have the children together in one area instead of riding elevators between rooms. And not for nothing we booked the room 5 months in advance and we're part of a wedding block. There's no excuse for their inability to keep the group together like we requested and if they couldn't they should have been upfront about it. I've stayed at many hotels and most go out of their way to accommodate guests. This hotel told us they were fully booked so tough luck. Edit: next morning it's 11AM. The groom's suite isn't ready. Staff is claiming it will take 2 hours to get it ready. No problem we only have to leave for the church at 1PM. I guess we'll get dressed and ready in the hallway? The wedding is at this hotel it should have come as no surprise to the staff. Then security tells me they need to change the lock on the door of my room to the touch type key. No problem but give me both keys. Sorry can't do that. Once the new key is made the old one gets deactivated. So basically if I leave my room for a half hour and need to get back in I might have to go down to the desk first and wait on line to get a new key. Super convenient.