Review of Radisson Freehold 3*

Where do I possibly begin, wait I know, DO NOT BOOK THIS PLACE! Going back a year, I had the unfortunate opportunity to attend a function and eat a meal in the Crystal ballroom. After a night on the toilet from the food that looked as if it was recycled, I asked others who attended the same party if they were feeling the same. Some did experience the same quick exit of the food and beverage, some via the mouth and some via the other way. Fast-forward a few months, a close personal friend had a Sweet 16 there and though was not 100% happy, was at least content that no one got sick or hurt. My Wife convinced me to give the place another shot. Reluctantly, I agreed. At first we spoke to Melissa in August 2015 and she informed us that the room cannot be booked sooner than January 2016 because the function is a Sweet 16 and if we did want to book, we will need to "guarantee $30, 000 in revenue" (first sign that this is a bad idea). You read it correctly, If you need to book earlier, you would need to spend more. So in our case we would have 150 people and that will come out to be $200 per person for a sweet 16. Moving on, Melissa told us that since we did like the room, she will keep our information available and come January 2016 we can come in and book the room for November 2016 at the "normal" rate. I asked Melissa what if someone else was interested in the room? She informed us that November is not a big wedding month so she felt the room should be available, but if someone was interested in the room, she will call us and let us know. After several email communications regarding decor, and seat covers and other options, we finally come to January 2016. Time to book the event, NOT! My wife sends Melissa an email asking when we can come in and sign the paperwork. After a short while she receives an email from "Sydney" stating that the date is not available! I call up Sydney and speaking to her was another event. Talk about being shot out of a cannon. VERY dis-respectful and completely unaware of how to treat clients. I told her of the situation and he only response was "Oh, Well". She spoke to me as if having a Sweet 16 is a down grade for the property. Personally, I think it is a blessing in disguise that I am not having my daughter's Sweet 16 party there. Especially based upon how Sydney interacts with customers, that will only be a preview of whats to come. Word of advice to the Radisson management, get new employees with better people skills to handle parties and turn around your reputation. With that said, I am off to other sites to let people know of my experience.