Review of Radisson Hotel West Memphis 3*

This is not a 3 star hotel. Traveling back to Texas from Philadelphia, we stopped to rest at this hotel. One thing I've learned about customer service is first impressions are everything. I think we checked in like 11:30pm. The lady that checked us in was in plain clothing and they weren't in the best condition. There was a smell that lingered in the hotel and the floors was sticky, so sticky I almost lost my flip flop. It got stuck to something on the carpet. The room is on another level. There were stains on the bed spreads. The room had mosquitoes and gnats flying around like no one has stayed in the room in awhile. There was stains on the curtains which didn't close all the way and we were on the first floor. The carpet looks like something they put in in 1867, it was so stained and dingy looking. The TV wasn't clear. We called room service and no one answered. The clock was unplugged and we couldn't figure out why. The room smelled like a woman had literally just sprayed perfume. It was so loud. I'm pregnant so you can imagine how sick it made me. Sorry I didn't take pictures. At this rate I wish I would have. I did have one exceptional experience and that was Greg at breakfast. He had the most outstanding customer service. I told him we need more people like him in the world. The breakfast wasn't too bad. The pool is right next door to it so you can smell the chlorine clearly. I wouldn't rate this hotel a 3. I would give this a 2. I'm also going to call corporate and make them aware of my experience.