Review of Lodge of Four Seasons Golf Resort, Marina & Spa 4*

Our couple's ministry last year (2014) had our first marraige retreat at The Lodge and had a wonderful experience. The valet, the front desk, housekeeping, and staff were very pleasant and very assisting. The experience from 2014 led us to want to stay at this same location again for this year's (2015) retreat… however, this year was much different. The valet, front desk, and housekeeping were still very helpful, nice and professional. Unfortunately, I cannot say the same for the reservation and accounting staff. Being that this was a conference/retreat, we reserved the Lookout Room (as we did last year because of it's view and eing able to go out on the balcony to take pictures etc. This year, they had the doors locked, we had no access to the balcony, the meeting room was set up with equipment that we did not request and was charged for. We had to call down to front desk to even request for someone to come up and change out the water. When speaking to the accounting manager in regards to the "final bill" I was informed that our group was being charged for equipment (that we did not request for 2015) but because we requested it in 2014, THEY ASSUMED that we wanted the same thing when the contract stated otherwise; and was trying to charge us almost $1000 for equipment not even used or requested. The professionalism of the account manager was extremely rude. She was not helpful, kept speaking over me, and informed us that we were not welcomed back to their facility. I have since, contacted the Better Business Bureau, and also written letters to our local districts, state and national ministries in regards to this location. SN: Though the location is nice, and for the price that you pay, they could at least put a fridge and microwave in the room. It's $20/DAY for each! I am all about customer service. I work for a company that thrives on making sure that customers have a "wonderful customer experience! " And when it comes down to having to staff at a place or purchase an item from a location that has poor service; I'd rather spend more someplace that provides the BEST customer service. Attitude reflects leadership… I just hope the management staff is able to take note of how customers should be treated by those who are NOT in leadership position (front desk, housekeeping, etc).