Review of Cherry Valley Hotel, BW Premier Collection 3*

Turned away for shelter during a tornado, quadruple-billed, dirty room, bugs, and had to get the bank to help get our money back. Honeymoon completely obliterated. Some things you can just never get back once they're lost… life being among the greatest of value. The honeymoon a distant second. We've been a part of Cherry Valley Lodge's lifespan pretty-much since it opened as far as I know… about 15 years… bobbing in and out for stays or day trips to the water park. But it just seems that in the last couple of years, the staff has been the kind of rude the puts a gal in tears. There's just no calling for condescension like CVL is getting well-known for displaying. Every interaction with the staff seems leave one walking away bruised and battered, even for the simple, benign interactions. The underlying loathing of the clients shows. It's enough to kill a business relationship when a hotel has horribly rude and arrogant staff gifted in the art of being sharp-tongued while so adeptly delivering the "you piece of dog sh. " glare, and it's enough to have had a stay charged FOUR times to our card, with every "refund" resulting in yet one more charge requiring our bank's intervention more than a week later. But to have been repeat customers and be turned away during a terrible and frightening storm, puppy in arms, drenched in rain, while tornado sirens blare and a tornado was reported to have touched down just a mile away… to turn a girl away in desperate need of shelter, while masterfully delivering the condescending glare and tone that the shelter is "for employees only" is a whole new level of heartless inhumanity on its own. Have you not only allowed the hotel to run down into disrepair, but you've also let your humanity fall into disrepair as well? Appalled. Completely appalled. If it wasn't enough in the former alone, the latter sealed the deal. We will never visit Cherry Valley Lodge again. Not even a tornado on our heels will drive us to your doors.