Review of Mankato City Center Hotel 3*

We checked into our room and I noticed the duvet was visibly soiled. I called the front desk and asked for a new one. While I was waiting for them to come with a clean one, I pulled the dirty one off and noticed the sheets had obviously not been changed. They were covered in black flecks of something and hair. It was so gross. When the front desk clerk, David, came with a new duvet, I asked him to also replace the sheets. When we took the sheets off I noticed the mattress pad was unbelievably nasty. There were multiple soiled spots varying from brown to grey in color and it looked like someone cleaned their hairbrush out and scattered it all over the mattress pad. I asked David for a new one and he told me they never changed them since they just protect the mattress. I didn't have time to argue as my daughter had a basketball game. We left and the entire game I kept thinking of how I had to go back and sleep on that nasty bedding. Of note, the replacement duvet he gave me was also dirty of face makeup. Anyway, when we came back I went to the front desk and David was there. He couldn't recall changing my bedding earlier until he looked it up in the computer. I told him there was no way I could sleep in that bed with that nasty mattress pad. He said that I wouldn't actually be sleeping in it since the sheet covered it and that there's no way he could give me a new one because they didn't have one in the entire hotel. At that point I told him I wanted a refund and that I would be reporting them. He then offered me a new room. With the town being booked, I moved rooms. The new one had visibly soiled sheets but they looked more like stains. I will be taking the sheets off when we check out and look at the mattress pad too. On Monday I'm calling the city health inspector. Do not stay at this hotel. They are not up to code on cleanliness and the customer service is nonexistent. I'll post pictures and a video also. They don't deserve a single star.