Sheraton Grand Rapids Airport Hotel

Hotel

Room is a good size and bed is comfortable. Bathroom needs more counter space and a hook or hooks for hanging clothes. Carpet needs a better cleaning. Moved the chair and found pieces of food beneath it. Ask for a room that isn't facing the pool if you don't want to hear outdoor noise after 10 p. M.

This hotel has hands down the best staff I have ever been in contact with. Beautiful hotel with newly rennovated lobby. Rooms are slightly aged — but in good order.

I reserved a king room. When I arrived, they didn't have my room. They did have my free drink coupons, which were nice after a long day. This hotel needs a remodel. The room I got was nice, but not worth the original rate. My company gets a discount which reflected a more appropriate rate. Location was close enough to the airport, and they have a shuttle. All staff I interacted with were very accommodating. Breakfast was excellent, servers were on top of everything right away. I will definitely stay here next time I'm in Grand rapids.

Stayed recently with my family, which consists of several small children. Right after we checked in (about 8:30pm) the people next door started banging on the wall and called in a noise complaint. I don’t think we even had our shoes off yet and the kids were just laughing. The front desk called and I asked if we could move. The manager came right up with a new room key, helped up move our things and was very apologetic — even though it wasn’t his fault the neighbors were rude! Overall we had a great stay, the hotel was clean, the staff was friendly and very helpful. Highly recommend!

Attended a BBQ Dinner that was a part of the LWML Convention. Food was very good. Nice flavor to the BBQ ribs. Sauce on chicken could be thicker. Surprised that wait staff did not ask if we would like Ice Tea. The ladies said that Ice Tea had been on the tables with the water during all of the other meals.

Crew can was punctual for pickup at the airport. Wasn't too far of a drive. Got us back to airport at the scheduled time. Didn't receive our wakeup calls though. That is very important for crew members to be able to rely on wake up calls as a backup to our own alarms. Rooms could have been cleaned better.

A well-placed and convenient hotel and conference center. Very close to the airport and near a lot of restaurant and shopping options. It has a dated look inside which is why it lost a star but overall a place I would stay at without hesitation.

All around a wonderful stay. Great customer service, comfortable bed & sheets and great workout area and computer area.

Sales department needs serious attention. Took two weeks to have sort of contact and I had to call them. Was promised things would be emailed and never were. Don't waste your time.

Pool & hot tub was great… bar n food wss great… carpet could use a good cleaning.

My wife and I visited for drinks and karaoke. Now karaoke is not something we regularly do but on this occasion we did and it was fantastic. It wasn't very busy so getting up to have a turn did not take very long. The bar staff and bartender were terrific and the drinks were superb. The clientele are pretty decent singers as karaoke singers go so it was enjoyable in that way as well.

I've stayed here multiple times and it's always nice. Clean rooms if a little dated, but I like this hotel. The gym could use some improving but not worth taking off a star.

The reason this is 4 stars instead of 5 stars is because the coffee machine could not reach a plug. Had to move it to the nightstand so it could reach a plug. Could be fixed with a short extension cord. Was happy with my stay. Didn't have much interaction with the staff, didn't go to the pool, but our room was nice and clean.

Loved loved loved the people! The restaurant and front desk staff and were incredible. Decent fitness room and nice pool. Cons — card got deactived a lot, pool sometimes locked me out Overall, loved it!

Wonderful place and great friendly people. I really enjoyed my stay. Great job!

Typical American hotel chain.

Our client Jay Harris is a well travelled comedian who recently stayed here and wanted to let us know about how great the stay was! The property was very luxurious, and the staff was top-notch. Room was very clean and quiet, and the restaurant on-site was a great way to get some food before the gig. Thanks again for taking such great care of your guests!

Excellent hotel the staff is amazing especially Katie, Cynthia, and Samantha. We where in town for work and needed a last minute room. All the room where being cleaned but they got it done very fast for us. Crowne Plaza GRR is very lucky to have employees like them.

Stayed here for three nights and I found the hotel to be clean and the staff relatively friendly. The hotel is very big, but it is also very dated inside. The hallways are dark and the place has an overall drab feel to it. This is by no means a luxury or modern hotel. It is very conveniently located, right next to the highway with pretty much every retail store and chain restaurant you can think of within a mile or two. I'd stay here again if the price was right.

The hotel is not even close to being updated. The rooms are dark and depressing. The guy at the bar was actually wonderful, the only bright spot of the weekend (Dominic). We were here for a wedding and the bride arranged for the shuttle to take us to and from the venue. The hotel absolutely refused to transport us either way, even though they had called to confirm transportation earlier in the week and we had called saying that we were stranded because Uber couldn't pick us up from the venue after we had to find our way out there earlier in the day. Through all of that, they didn't offer any help or any apology for their mistake. Unprofessional. Don't trust this hotel and don't bother giving them your business or money.

This is one huge hotel! A favorite for traveling teams, business groups and wedding parties. With a wonderful indoor/outdoor pool with a alcohol stocked cabana, that features locally crafted MI beer, you can relax all day. Tons of private rooms for meetings and a huge restaurant inside. Right nearby the airport, they feature free rides every 30 min. Not in the heart of the city, but this hotel features many amenities that most guests are looking for.

Location is a fairly busy area, with shopping center and restaurants in the vicinity. Rooms are very clean with good Wi-Fi speeds. The pool is indoor and outdoor, featuring an indoor hot tub. The staff was very helpful and knowledgeable about the area. The airport shuttle runs on a regular schedule, which is helpful for planning purposes.

Staff is not well trained. They had trouble cancelling my second night. Had already planned to move to a different hotel so this just confirmed my decision. Hot tub not working in pool area. Pool area not picked up regularly and littered with wet towels and dirty dishes. No fridge in room, just empty space in cabinet where it belongs. Many little things not maintained. Moved to Holiday Inn Express, much nicer motel and pleasant well trained staff.

Nice hotel with comfortable rooms and a beautiful pool area that is indoor/outdoor. We we're at a banquet and thought it was a great venue. My only complaint was the banquet food. My London Broil was disgusting. A big grisly, tough mess I literally had to saw with a steak knife to dissect out the edible parts. Other than that it was a fine stay.

Hotel and room was nicely clean and friendly front desk staff. The food was pretty good but nothing fancy. Unfortunately the rooms do not come with a fridge, so I had no where to store my food. When I asked for one, literally within seconds from calling, the young man had the fridge ready at my door. When I asked for extra towels, again within seconds the young man was at my door. So I'm pleased with the fast service considering how full the hotel was that day. Only problem I had was the fact that the rooms did not already come with a fridge and I did not have to be charged to get one. But overall pretty good experience.

Thank you Karl for taking such great care of our client. He loved the hotel and the way he was treated by the staff. The Crowne Plaza Grand Rapids is a wonderful hotel partner and we look forward to working with the property for many years to come. Thank You!

The large comfortable beds were exactly what was needed! We ended up checking in kind of late and very tired and were pleasantly greeted by the night clerk. Sherry, I think her name was, helped us right in with cheerful manor seldom found at that late hour. Once in the sizable room, we were surprised to see there was a balcony where we were able to take in some fresh night air before hitting the hay. Though the breakfast menu offered some delicious sounding options, we chose to sleep in be fore hitting the road the next day. Next time around, I hope to be able to take advantage of the restaurant and bar. Overall, the Crowne Plaza was a great stay for us, though a brief one. The room was up to date, beds were cozy, bathroom was tiled and modern, and the staff were very friendly!

Very professional but fun staff. I enjoyed the luxury yet relaxed atmosphere.

The bed was clean and comfortable enough, and the gym was sufficient — but I can't find much else to like about my stay. The hotel was very old, smelly, and in a general state of disrepair. I guess I expected more from a Crowne Plaza. I won't be staying here again if I can help it.

I stayed in this hotel for the Michigan league of Academic Games and the service and food was horrible. I understand that the hotel probably gives MLAG a deal for the tournament but overall the food leaves a lot to be desired but I can understand due to the pricing you can only expect so much but there is no reason the conference areas are freezing. We had to dress in layers and we were in the hotel. In the common area of the conference rooms there is a door off one of the parking lots that is damaged with large sections of metal and insulation missing and cold air just coming in. The airline employees got priority for the hotel shuttle, we were told at 8:00 a. M. In the morning that it would be at least 4p. M. Before we could be taken a 1/2 a mile down the road. Due to the food at the tournament supplied by the hotel being less than appetizing I figured I would try the hotel restaurant and I ended up paying $20 for the same bland food as supplied to us for the tournament. Think twice before booking a conference there.

Alwayss a wonderful place to stay. The people are great and fun to talk to.

Stay away, they accepted my credit card to book a room then 3 weeks later canceled mine and 38 others because they made a mistake at the hotel and overbooked. On top of that they refuse to issue cancellation notices to show that we will not be in fact charged on our credit cards as we no longer have valid reservation.

Was there for a business banquet. Served breakfast that was good. Staff was friendly, facilities were clean and nice. The company has the banquet there every year if that says anything.

It was a decent hotel. Nice rooms and stuff. They have a pool and a restaurant bar which was a bit pricy but what restaurant isn't nowadays amirite? Grand Rapids location, nothing special but a nice average hotel.