Review of Residence Inn by Marriott Decatur Forsyth 3*

It is 4AM and we have just returned to IL and have our children in the vehicle and were told we are not able to stay at this location bc we "trashed" a room. That is the biggest embellishment of a fabricated bold faced lie I have ever heard. We have stayed in a room at this hotel where the wooden stand/decor under the TV on the wall was literally being held up by duct tape. I always take images of how a room is when we arrive and when we leave so show me the images of the trashed room and let's compare… your problem w us is that we are "titanium elite" members in Marriott Bonvoys BS rewards program and supposed to receive a 'guaranteed' 4pm checkout time at every hotel (excluding resort and conference hotels) and at this location always run into issues but was told by the GM himself that Satursay late checkout is not a problem. The last time we stayed we checked out on a Saturday and were still told we couldn't check out at 4. We called Marriott Bonvoy and they ultimately ended up accommodating our supposed 'guaranteed ' benefit to the chagrin of the front desk associate on duty. Bc of this, I knew there would be backlash (which is why I made sure to take images just in case). Aside from the disagreement due to the outlined benefits that I have been assured and reassured by MBV that I should be receiving from all hotels and this one specifically, we have never had any issues at this hotel. No one told us we were no longer welcomed, the points for the stay were taken, we drove to this location from TN and wasted gas and time. And then to just make something up bc you dont want to honor a benefit that we have earned? The whole situation seems a little discriminatory to me and quite ridiculous. You all should be angry with MBV as they are the ones who decided what benefits each level gets, they are the ones who said it was 'guaranteed, ' but instead take out your frustration on the guests who have stayed the nights and paid the money necessary to become titanium elite bc this status was achieved long before we ever stayed at your location. I'll wait to see the images of said "trashed room. "