Review of Regency Inn of Naperville 2*

My boyfriend and I travel to the West Suburbs for work quite often. We had stayed here one previous night, and didn't have any issues. The overnight clerk was really nice, it was about $15 cheaper that where we normally stay. We decided to stay here a second time, on November 20th, 2015. We get our room, bring our stuff inside, then leave to go have dinner. Upon our return, I do a quick check around the room. Disgusting. There were spots on the wall that looked like blood, and the bed was full of BedBugs. We quickly pack our things, with all intention of leaving. My boyfriend goes to the front desk to ask for the refund, and the clerk refuses. They completely denied our refund, and would only offer us another room. We reluctantly agreed, becuase it was already late at night and the snow storm was getting worse and worse. They moved us from the room with the bedbugs, room 211, one room over, that was actually an adjoined room, 209. (They were connected by a door). Needless to say I was not happy, but I really had no other choice. The carpets hadnt even been vacuumed from the last customer. There was a piece of broken glass on the floor, dirt and drug paraphernalia, and the coffee pot looked as if it hadnt been washed. In the morning we get ready to leave, and my BF went to speak to the morning clerk and tell him of the situation. They went to the original room to investigate. My BF showed him the bugs, and guy squished it with his finger, and called us liars. I went to the front desk to ask for the owner or for their corporate number, and the clerk became extremely hostile. He told me that there was no owner, and there was no corporate, that I was a liar, a B****h, and a C**t. He then raised his hands to me as if he was going to hit me, and I walked out. This place is disgusting, rude, disrpectful, dirty, and should be shut down.