The people that work at this hotel are SO nice, like Chik-fil-a level nice, which really makes it harder to be frustrated with the filth and disrepair. The hotel needs regular maintenance. The shower bar and shower head in our room were both loose, as was the pool ladder. The hot tub timer turned on, but never turned off. The doors in the room don't shut properly. It's as if they've swelled beyond the frame and need an extra hard shove to push closed. The magnetic catch bar in the closet in our room was held on with tape. The ice bucket lid was also held together with tape.
The filth in public areas was frustrating. The pool bathroom was not clean when we got there Monday and the same dirty swim diaper and paper towel on the floor were there Tuesday evening. The public bathrooms off the lobby were dirty as well, with a roll of paper towel sitting on the counter for three days instead of being put into the dispenser. The pool wasn't horrible the first night, but the second night we stayed the chlorine level was so high it made our eyes burn.
That said, the breakfast was decent. The breakfast attendants were both kind and helpful.
They were not stingy at all with towels, which is nice. They did replace the ice bucket lid and came up to remove a sandwich that had been left behind the entertainment cabinet by a previous occupant (I wasn't upset with that, I found it by chance. It was well hidden)
They could have a much nicer business. I'm disappointed at the missed opportunity.
The filth in public areas was frustrating. The pool bathroom was not clean when we got there Monday and the same dirty swim diaper and paper towel on the floor were there Tuesday evening. The public bathrooms off the lobby were dirty as well, with a roll of paper towel sitting on the counter for three days instead of being put into the dispenser. The pool wasn't horrible the first night, but the second night we stayed the chlorine level was so high it made our eyes burn.
That said, the breakfast was decent. The breakfast attendants were both kind and helpful.
They were not stingy at all with towels, which is nice. They did replace the ice bucket lid and came up to remove a sandwich that had been left behind the entertainment cabinet by a previous occupant (I wasn't upset with that, I found it by chance. It was well hidden)
They could have a much nicer business. I'm disappointed at the missed opportunity.