Review of Freehand Chicago 4*

I came here last week with my boyfriend and it was one of the worse experiences I've ever had. I travel and have stayed at MANY hotels in my life but this place by far had the worse customer service. We got to our hotel and proceeded to check in. We had a reservation for a city view queen room and the guy checking us in was nice and polite but seemed to have trouble locating a room for us. He said they were at capacity last night so it was hard to find a room. He finally finds us a room, hands us our room and tells us to enjoy our stay. We go upstairs only to find our room is NOT a city view room at all and IT WAS DIRTY! The sheets were if someone had slept in the bed, there were wrappers and garbage all over the desk and in the bathroom the little bottles of lotion and soap were left opened and used. I was honestly disgusted. We went back downstairs and told them that room wasn't a city view and that it was a dirty room. The man at the front desk that had glasses and dirty blonde hair is who took care of us when we came back down. He looked at me and said, "oh it's dirty? They said it was clean" I said, "yes, it's dirty. " He looked at me and said, "well we are at capacity". Then he proceeded to radio someone to check on two rooms. He asked to see our reservation on our phone again because it didn't say in the reservation that we had a cityview room. It was in my boyfriends name so he shows him and said, "it says city view here and points on the phone". The guy snaps back, "I can read! " He got us a new room a few minutes later and it still wasn't a city view. We didn't even feel like saying anything at that point even though we paid specifically for a city view. My boyfriend is quiet and polite and never even raises his to voice to anyone. He didn't deserve to get disrespected. They should have been so nice to us after they have us a dirty room and probably over sold their rooms. But instead they were rude and condescending. If you want people to return to your hotel, you can't be rude especially when you are the ones that messed up in the first place. Give people what they pay for and stop overselling your rooms then blaming your customers.