Hyatt Centric The Loop Chicago

Hotel

Nice 😊 ✌️✌️✌️✌️😎😎 place chillin Beautiful place.

Great rooftop bar and atmosphere!

With the excuse of COVID they do not even make the piece, breakfast is an embarrassment, the concierge is very unkind, for this value there were better alternatives to spare, the Hyatt only has the name left.

Beautiful rooftop bar. Servers very friendly 👍🤗

The price and better breakfast
Should have a vending machine
for late check in not having to walk to 7/11. Actually have laundry on site. I wash my own clothes.

They got roaches & they dirty and geechie asl. Gone try to say my pictures of the roaches was photoshopped. Don’t come here on bro. 1 star.

Excellent location. Especially for theater performances.

Great Hotel and friendly staff.

Beautiful rooms and great service. Nice access to the city.

Beautiful suite. Great location too!

Very nice bedroom, space and well oriented. The hotel is very well located,

Very clean and modern. My room has lots of windows and the view is very nice. The bed is low, so I’m not sure yet if I like it. Very, very nice. Really like this one. The staff are wonderful, particularly Chris who helped me with my luggage and got me to my room. I’ve got a bum knee, so the help was greatly appreciated. So far, I’m very pleased.

Fab location would recommend staying if you are visiting Chicago and want the city experience.

Stayed there April 28 I’m a Hyatt chase member
They scratched my new Mercedes in their parking facility and refuse to pay for the damage
Stay away from this place they give you the run around and skirt their responsibility’s
I’ve stayed at Hyatt many many times this is the worst of the worst.

Beautiful Rooms! Great staff, Very clean rooms Home away from Home. I enjoyed my stay!

Visited on Thanksgiving day. The staff members were friendly. Rooms were very spacious. Liked the arrangement of bathroom. Microwave was the only thing which was missing from the hotel room. I asked but didn't get. Please keep the microwave in your hotel rooms as even the budget hotels have them. Other than this highly recommend the hotel.

Fantastic hotel! Amazing how many things you can call up to the room for free. From makeup wipes to a straightener, even a tampon! 3rd floor had a lounge for free coffee, tea & water as well as snacks such as pretzels, Hershey kisses, fruit. Definitely recommend. One complaint was trying to get late check out and being told no. Especially since it’s a Sunday. We weren’t allowed to stay even half an hour longer.

I was here for work and the location was great. Central to everything and a very nice updated room. I took away a star because I wasn't informed at check in that I needed to use my room key for the elevator and they do not offer any type of continental breakfast.

The hotel is very modern. Staff is friendly. Room and common areas are well kept and clean. My room is particularly tiny, fitting one queen bed. The vanity is small leaving little space for toiletries. The water closet and shower doors cannot be open at the same size (because of the limited space). The walk-in shower is spacious but wets the entire bathroom floor when you walk out of the shower. The closet is very small, more of a cubby set, too short for long dresses. The bed is low to the ground (I'm 5'3" and it doesn't come up to my knee). The list of complementary items is extensive if you forget anything. The restaurant on the bottom floor is very nice and the new rooftop bar is a very cool space.

Modern, clean with friendly staff and a delicious restaurant on the ground floor. Good location, in the Loop area of downtown Chicago. Try the AIRE Rooftop Bar for nice views of the city in a relaxed, quiet atmosphere. Gym was small but decent. If this review helped you, click thumbs up below!

Checked in yesterday! We are in Chicago for 5 days! The room does not have any storage place for clothing! Called drink desk and was told all rooms are set up the same. Couldn’t do anything about that. We are stuck all week pulling clothes from our luggage and scattering it all over the furniture. NEVER visited a hote with this set up. Also when booking the description shows there is complimentary breakfast, called the front desk and was told there isn’t one. Only option is at the restaurant downstairs. Marriott rewards member here, first time booking with Hyatt, probably the last.

We had a wonderful experience staying at the Hyatt Centric. The staff was amazing. They were all friendly, helpful, and very professional. The location allowed us to walk to many of the great attractions in Chicago. We were in town for a wedding and occupied 32 rooms. Everyone had an amazing experience. The staff took care of all our needs, from a 4 month old infant to two 88 year old grandparents. We highly recommend this hotel.

Hotel was beautiful and amazing. Very clean and spacious. Loved the amenities and deep tubs. We let the staff know it was our anniversary and were upgraded to a deluxe room with a city view. I can’t wait to stay here again when I’m in town.

We booked this hotel in error thinking we had booked Hyatt Magnificent Mile. We spent 5 minutes at this property and left. Lobby dirty, panhandlers less than 30 feet from main entrance, front desk clerk seemed to oblivious to the state of the lobby. I am surprised by so many 5 star reviews of this property. I guess the people writing reviews have never stayed at Hyatt Centric Magnificent Mile. Do yourself a favor, don't stay here if Mag Mile has vacancy. Choosing the Hyatt Loop over Hyatt Mag Mile is so diminishing the flavor and experience of such a wonderful and vibrant city. I'm being objective, trust me.

Pros: Great downtown location. Modern decor, clean rooms. Small lobby, but the hotel makes up for it with an area called the corner, with latte machine, snacks papers, TVs, couches. Very friendly staff. Very nice bathroom with large shower. Cons: Spotty maid service, every day of 8 days they overlooked something. One day no vacuum, another day no washcloths, etc. Mattress and bedding were not that nice. More befitting the extended stay hotel quality then a 4 star downtown hyatt. Small thing but they do not use fitted sheets on the mattress, so they tend to come undone if you toss a lot. Also they only single sheet the bed so if you like to cover up with a sheet you have to ask for it. Small things yes, but street noise coupled with less than ideal bedding can make it hard to sleep.

Lots of hidden realities for this property. Not the normal expectation of Hyatt properties. Not customary to have a top and bottom sheet on the bed at this property. The top sheet is the only barrier from the unwashed comforter on the bed. Had to request one the first night and the front desk receptionist acted like it was the first time she had heard there was not 2 sheets on the bed. Was placed in a room next to the only ice machine for 21 floors. Notified the front desk that the room was unacceptable due to the noise and they moved us to a new room,. Only to discover its not customary to give you a top and bottom sheet… again. Would have been nice to know that its no longer customary to supply two sheets. I'm not comfortable knowing I'm a thin layer away from a blanket where every other guest sleeps. This Hyatt property had a lot to be desired. The staff was always very apologetic. Price verses hotel experience is a 4 out of 10.

Stayed two nights at the Hyatt Centric in a Deluxe Queen High Floor Corner room and loved it! The corner view was very nice and and so unique! The both the front desk and cleaning staff were very courteous and helpful. The room was chic and modern bit still felt comfortable which sometimes gets lost when a hotel tries to be "too cool. " The location was great, close to Millennium Park and some great restaurants. Can't wait to go back!

A very nice hotel. The staff was very nice and extremely helpful. The rooms are very modern and we'll fitted. The bathrooms we're beautiful and the bed was so very comfortable. The view from my room was very lackluster however I didn't spend much time looking out it. I really enjoyed the hotels roof top bar with some spectacular views of the city. Highly recommend staying here.

Really bad customer service at check in — asked if possible to move to a king room and was told no straight away without them even checking to see if it was possible. Do not recommend to stay here.

The staff is amazing. The front desk staff was so kind and helpful. They go out of their way to make your stay as comfortable as possible. The room was so clean and loved the coffee and tea in room. The beds were so comfortable and room is layed out perfect for ease of use. We will definitely be back. The French restaurant downstairs is exceptional! Thank you all!

The hotel is extremely clean and beautiful! I love all the extras that are available. My room was chilly when I got in, I love the warm hoodie-like robe that is provided! I got here early from and long trip and was welcomed sweetly and too my surprise my room was already available! It’s nice and quiet and the bed is surprisingly comfortable! We will stay here again when we’re in town!

Stayed overnight on a Saturday night. Our room was clean, quiet, and modern. Check-in was fast, the staff was polite, and the location was great. I would definitely stay again. Highly recommend.

The hotel is very nice and very modern. The only complaint I have about the rooms is the "closet" is more like a cubby hole; if you are a woman with longer dresses, they probably are going to touch the bottom when hung up. The beds are very comfortable, but they are a bit low to the ground, so some guest may find it difficult to get up in the mornings. The bathroom is space efficient, but very nice and clean. There is a wide variety of complementary items the hotel offers if you forget something. The restaurant and bar on the first floor is very good, the staff have all been friendly for the most part.

I loved it for the last few months.

Excellent hotel. I stayed here for 5 days and throughout my stay, all the hotel staff were extremely helpful and nice. The snack bar on the 3rd floor (called the corner) is a nice touch for healthy and indulgent options. The only reason for deducting a star is that the parking prices are outrageous — verging on gouging: valet is $66 per night! The self park option isn’t better at $48 a block away. The good news is that you can find other parking lots within 6-8 min walks for less than $20 per day.

A great meal all around. The service and food were both great. The food and menu left nothing to want, and well everything we had was good, certain elements like the cauliflower were excellent. The portion sizes are pretty large, we all had leftovers. Cocktails are inventive and not run of the mill. Worth a visit for sure.

The staff are quite pleasant and accommodating. We appreciated the peaceful floor and having access to The Corner. We rate 4 stars because the rooms are small with too much furniture and the bathrooms are small also. And most importantly, the bed mattresses are just too hard and the pillows are too flat-loss their fluff.

We went for a 1 night trip to see Hamilton and check out the Christkindle Market. The hotel is 2 blocks from the theater, and 3 from the market. Walkable from everywhere we visited/ate. Check in was easy, the hotel room was nice and modern. They had a nice lounge with drinks and snacks. There was a mini fridge for our leftovers (a must when we visit Chicago).

I have stayed at this hotel twice for business trips and I really like it. The location is excellent. You can walk to many restaurants, the park, etc. It's close to public transport lines. The rooms are large, comfortable and very clean. It has a restaurant downstairs with very good food. In addition, there is a lounge on the third floor with coffee, tea, fruit and snacks where you can go to rest or work. I would recommend this hotel to anyone and I would definitely return.

My boyfriend and I stayed here during a weekend trip to see Hamilton at the CBIC Theater and it was a great stay. Perfect location, being all of a block and a half away from the theater. Plus a 10-15 minute walk from all the touristy things, like Willis Tower and Millennium Park made it simple to explore everything. The service was superb. Upon arrival, the associate at the front desk was efficient and courteous. While checking us in, he ever made several recommendations of local events that would be worth going to. And late the first night, upon realizing that I had neglected to pick my toothbrush and comb, the staff quickly rushed spares up to my room. I highly recommend this hotel to anyone visiting the Chicago loop area.

Stay away from room 308 if you want to sleep during the night! When the heat starts it sounds like a train leaving a station! As soon as the heat stops you can feel the drafts coming from the windows. Not to mention the noise coming from outside! I specifically mentioned that I need to be fresh the next day as I had few projects and the front desk person said the 308 room is good. So I trusted! By the time I realized that It is impossible to sleep there it was after midnight! It is a pitty because it is a clean and modern hotel!

Are you kidding me! What an amazing hotel! Completely updated. Amazing staff. Beautiful modern rooms! Conveniently located in The Loop. My favorite part was the shower. I know that might be a little more information than you want… but the shower was AMAZING! Completely updated and modern. I could have spent hours in there!

I stayed here back in December of last year and it was awesome! Easy and fast check in. Stayed on the 13th floor (creepy) but we had great views. Had to leave a day early since it started to snow profusely, but the staff was very helpful on when we should leave and if we needed an extra night stay. It's probably less than a 10 minute walk to the bean so the location was great. Wish I could stay here again for my next trip, but the check in age fluctuates. Would definitely recommend!

This was our first visit to the city and we were very pleased with this hotel. The staff were extremely courteous and helpful. Upon checking in, we were told we had been upgraded to a corner king room. It was very nice! It was extremely spacious and the bed was very comfortable! The only negative I would say is that it’s close to a hospital and there is some ambulance siren noise, but wasn’t too often. The concierge was very helpful with planning things to do. We also received a free buffet breakfast which was great! The hotel is extremely convenient to shopping and restaurants. There’s even a Starbucks on the street level. I would definitely stay there again!

Ideal local for business or leisure. The hotel is located at walking distance from many of the city attractions. It is also conveniently located from restaurants and Walgreen. The staff at the hotel was wonderful and attentive to my needs. The "corner room" on the fourth floor was properly stocked with snacks and it was nice a place to relax. You can also find cheap parking not too far from the hotel. The address for the parking place is 640 West Washington. The cost for 12 hour parking was $10.35 Highly recommended!

Location was great, close to all subway lines easy to get around. We had a room on a lower floor with no view but hotel offers a rooftop bar to soak in some views. Room was great, and quiet. Service was excellent. Bed was comfortable. Elevators we're fast. We loved it, would definitely come back.

Front desk man was very rude and did not allow me to place my bags behind the counter for a moment to go to the ATM to verify the problem with the credit card, despite the fact I am a loyalty member and ended up staying two nights at the hotel and paying a considerable amount on my hotel tab. In addition, I realized some articles were lost in the room, and when inquiring with the hotel, they stated nothing was found in room 1612 check out August 4th. I always preferred staying at Hyatt Hotels because I felt confident if something was lost or there was a problem they were professional and it would be handled promptly.

Very professional staff, helpful front desk, very friendly! Amazing rooms compared to Maine hotels. — 1 star for fridge not working when we arrived. Had to call twice for it to get fixed, but they were promptly here both times to work on it.

Staff is friendly and attentive. Rooms are clean and modern. The beds are super comfortable. Within walking distance to many downtown attractions. We love it here and it's become our favorite place to stay in Chicago.

Staff was friendly, professional, and helpful. The room is very nice. It's clean, modern, and spacious. There are a bunch of amenities and conveniences at this Hyatt. It's in a central location-in walking distance to many of the sights.

The hotel was close to all my needs. Clean, quiet, friendly staff and awesome views from their rooftop bar. Can't quite say they know how to make a long Island Iced Tea nor keep buffalo wings. I mean, it's a bar! Overall, my experience was great. Would definitely recommend for adults.

I had a good 4-night stay at the Hyatt while visiting for a conference. I was put in a room near the elevator that faced another building and had workers outside the window who would occasionally pas by the room. This surprised me because the hotel did not seem busy at any point in my stay. However, I did not ask for a new room, so I don't know what would have happened if I had. The room also seemed fairly small for a king hotel room, but this is probably typical in the city. It was very modern, with an interesting bathroom set-up. The toilet and shower were on opposite sides of the bathroom, each behind their own door, with the sink in the middle. The best thing about this hotel was the bed. It was one of the comfiest beds I have slept in! I have done quite a bit of traveling lately, and it seems many hotels are moving away from duvets and towards a blanket between two sheets (easier to clean I assume). This duvet was heavenly, as were the pillows. Some may not like the fact that the bed is so low (no box spring), but I didn't mind. The biggest con was the wait for the elevator. There were ample elevators but it always seemed to take a while for them to come and, when they arrived, they did not make a sound. I was therefore very vigilant to elevator arrival and, on a handful of occasions, the button was no longer illuminated but the elevator never came! Not sure what that was about.

Clean and spacious room, good location and full of amenities. The price was very reasonable as well.

I was a guest for my friend visiting Chicago. The hotel has a clean lobby, the desk was staged at all times. The room was clean as well with very modern furniture and decor. I'd recommend this place for any tourist or business travelers.

Amazing facility. Clean, comfortable, amazing service. Definitely my "go to" hotel whenever I'm in Chicago!

Very cool aesthetic. The epitome of modern. Loved the entire bathroom situation (individual rooms for shower and toilet), and it was located very near to parking as well as the Privatebank theater. Bed was way too low to the ground, and we both woke up with stiff backs, which are our only complaints. This section of the city just shuts down on the weekend though!

This hotel is really nice. The rooms are spacious and the bathrooms are really good for getting ready in the morning. The beds and pillows here are extremely comfortable, and easy to get a good night's sleep on. One downside is that they don't really have any breakfast options in the hotel, but there is a restaurant downstairs which works fine.

Really nice room. Could be cleaned a little better though. No microwave. Parking is outrageous even when you park yourself. Which I recommend unless you want to pay for them to park your car. Like how you have to use your room key to access the floors of the hotel too. Staff was very friendly.

I stayed one night in a room with a King bed. The hotel was clean and the staff was very helpful. The room was a little small, but typical for a city hotel. There was a coffee maker with a selection of coffees in the room and the bed was very comfortable.

5 stars nights we spent here. Great value for a weekend. The room was huge and the bath top notch. If I am coming to Chicago I'll stay here again if the prices keep at the same level.

Excellent! Friendly and helpful staff, beautiful rooms with great views, and wonderful amenities.

Great location. Awesome staff (except night shift — they could work on their people skills). I asked for a room up high with a tub and they delivered. 16th floor, wrap around windows, nice big tub and shower. The lounge on the 3rd floor is a nice touch. Only reasons im not giving 5 stars is because I wish they had a microwave, the bed frame stuck out a bit and I kept kicking it, and the TV remote sucked (you had to move closer to the TV for the remote to work well). These arent big issues but would definitely improve the experiance.

Hospitality at it's finest. I am planning on a STAYCATION in the best city in the world on my BIRFDAY with my LOVE and they were able to give me an upgrade to a KING suite on the 22nd floor. Love the art deco design of this building, staying at a such a beautiful building during the holiday season will be great! Great artwork in the main lobby area as well.

Nice hotel in the loop! Lobby was very clean and easy to navigate. Front desk guys were friendly and knowledgeable about the area. Rooms were very updated and clean. Will stay again!

I stayed here during a long weekend get away with my partner. I felt like I was staying in an office. But in a good way. We were in a corner room, with a somewhat odd and elongated layout with a great view down West Monroe St. The bed was very comfortable and we slept well. The room was immaculate. The shower pressure and temperature uniformly pleasant. The service was always friendly. I think we would have wanted something a little more cozy and/or romantic; but if I were staying in Chicago for business I would really want to stay here again.

The staff was so friendly, the rooms spacious and the hotel centrally located. We thoroughly enjoyed our stay and will be back to visit this hotel when in Chicago! We had a baby with us and everyone went out of their way to make sure we were well taken care of.

The hotel is very chic, and very well renovated. I did not want to leave after my visit due to the central location, excellent customer service, Aire rooftop bar, fantastic restaurant, the Corner lounge, and overall charm of the hotel. During my stay I was originally placed in room 612. Unfortunately, the air conditioner rattled and in general was very loud. The front desk allowed me to switch rooms, provided concierge, and comped complimentary food and beverage discounts for the inconvenience. I didn't request this, but it was immediately offered! Overall, I felt that all staff for the hotel cared about the customer experience, and wanted to ensure everyone had an enjoyable stay. I would recommend this hotel and I would visit again. Stay: 2015 Labor Day weekend.

NoT 1 gLitch! The staff went overboard to accommodate me in very meaningful ways! … the HyaTT is close to anything I wanted to WaLK to. Love the PLaCE. Well worth another visit.

I will not recommend this Hyatt hotel to anyone. I'm a loyal Hyatt member for the past 20+ years but this hotel was not the best and did not impressed me not because of the hotel but the staff's inability to care or take pride in their job. They need to grow professionally and personally. Very negative staffs at this hotel and don't care attitude! Overall the hotel is in a great location and great rooms which were very modern and convenience to the city of Chicago. But the hotel staffs especially at the front desk when checking out are the worst, they were unfreindly, tryig to cheat customers on the credits when asked to corrected it instead of apologizing they basically were confrontational as a group. The hotel and the rooms were very nice but will not stay at this hotel, my family and I will surely stay in Conrad or JW Mariott next time on our visit back here.

I was very underwhelmed by this hotel. I had to book a hotel last minute, and this was one of the only ones left in the Loop area. After taxes, we paid about $400/night for a room with 2 beds. It was pretty close quarters and there was very limited storage. There is a piece of furniture under the TV that looks like it has 3 drawers, but they are just for looks — nothing pulls out. The two night stands have empty cubby holes, no drawers. The closet thingy had about 7 hangers, and the only place to put clothes were in two cubbies on the top shelf that were over 7 feet high. Get some drawers please :)