Review of Historic Inns of Annapolis 3*

BRIDES AND ANY ONE SEEKING EXCELLENT SERVICE AND COMMUNICATION BEWARE OF THE CALVERT HOUSE! Let me start by saying that the actual location and venue are beautiful. But that is as positive as I can be in this review. I booked this venue in January of 2017. Between January 2017 and May of 2018, I had to work with, meet with, and juggle THREE different coordinators as each would just randomly quit. The even bigger issue is the Calvert House’s lack of communication — — how did I find out each coordinator left? I was met with radio silence for WEEKS at a time until I finally was able to reach someone who would nonchalantly inform me that that coordinator had left “a few weeks ago” like it was no big deal. Communication was an absolute NIGHTMARE! Not only could I never get in touch with anyone to answer basic and time sensitive questions, but one coordinator would tell me one thing and the next representative would tell me something completely different. It took over seven days to get in contact with the Calvert House the TWO WEEKS before my wedding — — when I did hear back, yet again, there were contradictions and major issues. Just three days before the wedding, I had to hire and pay for a “day of planner” from an outside company because I was so terrified by the lack of communication and lack of promised services. Our bills were overcharged and did not match the contract at all. We had to sit down, just TWO DAYS before the wedding, and go over the bill item by item to correct several mistakes in order to reflect the agreed upon pricing in the contract, something that should’ve been worked out weeks or even months before that date. Very unprofessional for the amount of money being spent at this location. On the night of the wedding, no food was provided to my husband, myself, or our wedding party (all of which are the guests of honor) in the bridal suite as we waited to be introduced to our guests. We were very hungry at that point after getting ready, having the wedding ceremony, and taking photos in the sun. We were told we’d have our own “happy hour” of appetizers and drinks made available, yet none of that was provided. During the reception after we had done the official cake cutting, we told our guests to grab a piece. However, the Calvert House staff “forgot” to cut my $400 cake. Not a single one of our guests got a piece! They did not provide plates or utensils to do so either. Furthermore, that night when the staff packed up, they left the entire cake (with just the tiny sliver taken out) overnight, unboxed, and unrefrigerated, despite the baker’s explicit instructions. By the time we got to it early next morning, it was completely ruined and collapsed. When we contacted them to go over how these SEVERAL issues could be made right, the management was dismissive and tried to blame our last wedding coordinator for every issue. The issue at the Calvert House begins with its management — — the staff is unaware and uninformed, causing major and repeated issues. They did acknowledge that they had messed up over the course of the year and a half. However, their offer of “reimbursement” was well below the expectation we had — — it did not even cover the additional costs we encountered the week of the wedding due to the Calvert House’s repeated wrongdoings. We paid A LOT of money to have our wedding here, and that was not reflected in the service provided to us. I would NOT recommend the Calvert House to any of my friends getting married! The stress you will experience truly takes away from your big day. If you plan on booking here, please BE AWARE that the items listed in the pamphlet provided (what your deposit gets you) is only about half true. Most of these services are greatly exaggerated, and make you think this is a “one stop spot” that provides everything and every service needed. It does not.