Review of Holiday Inn Express & Suites 2*

Clifton F.

12/29/2017

Respond
4/10
Our church held a service at our Stone Mountain Georgia location on December 23rd. A group of us from NC all stayed at this hotel while in the area for church service. The general appearance of the hotel and it's accommodations is pretty good, but there were a few things that were not good. The closet device to hang clothing was actually broken from the wall. Our room was changed, because we couldn't use the closet. One church member is disabled and has to use a wheelchair he wasn't able to have access to a handicap accessible room which he and his care giver requested upon obtaining a reservation. Their room was infested with cockroaches and nobody's rooms were clean upon arrival. The free breakfast doesn't help anyone like us who abide in biblical food restrictions, because pork isn't an item we are able to eat without compromising our faith and practice as Bible Christians. The staff was ghetto fabulous, loud, rude, and very disrespectful to guests and I had to address a staff member that actually mocked my disabilities as I am a retired disabled veteran. I wouldn't recommend this hotel to an enemy let alone anyone else. We make periodic trips to the Stone Mountain Georgia church, but I have already let all our church family know not to use this hotel. I really don't like having to make this review, but the truth of this experience may help others. Not completely a bad hotel, but roaches and uncleanliness is not worth anybody's time or money! There was a party of some sort taking place in the lobby area. I felt we were in the middle of the actual streets as a bunch of unruly non guests were stampeding the hotel. We'll never use this hood rat ghetto fabulous hotel again for any reason! Completely astonishing! I have never seen anything like this except at the public zoo! It took all my strength not to argue with these people. Totally not cool after the drive from NC to get in off the road and check in to a Roach hotel! We actually threw out some of our things to make sure nobody brought their bugs home with them.