Review of Mansion on Forsyth Park 4*

I wish I could give zero Stars — probably the worst hotel experience I've ever had. We reserved an Executive Suite and paid a $100 upgrade to get a room to spend my Birthday in Savannah before moving on to Hilton Head for Spring Break. The desk clerk gave away the last Executive Suite (our room) as a complimentary upgrade to two women ahead of my family — we heard him do it. When we stepped up, we were told that they were all out of Executive Suites and they tried to put my wife and I in one room and our 12 year old son in a separate room. When told that wouldn't work — after waiting in the lobby for 20 minutes at midnight — we were given a room that had one king bed for 3 people. Had to go back to the front desk and, after multiple apologies from the desk clerk — we accepted a roll-away that barely fit in the bathroom. My wife had to ask my son to leave his bed whenever she had to use the bathroom. The next morning the day manager was very apologetic and said they would credit our upgrade and parking and I checked out with the credit given. Just got my CC statement — they charged it back the next day — requiring me to call and deal with someone on the phone with a lot of attitude. I am calling my CC company and contesting the charge as I feel it will likely return. I am thankful for the night security guard — he's the only one who understood service and tried to be as accommodating as he could. I've never written/posted a review ever — this was just too much to leave alone and not forewarn others. I travel a lot and stay in a lot of Marriott hotels — clueless service — stay away.