HomeTowne Studios by Red Roof Covington, GA

Hotel

Great place to stay real clean. Also allows extended stays.

Wish I could give zero stars. Besides the fact Everytime we had to re enter the room we had to have the key reset & blamed for. The guy no lie told us we can't have it by a TV… a TV is in the very room we need the key for. We traveled all night so I wanted to shower n rest. WHYYYY didn't the shower work?! Then bruh man from the fif (I mean the spelling) floor comes up (with attitude) like we are inconveniencing him! Now he's mad cause he has to go get tools n fix it. Now it's morning I have an event n forgot my iron. None I the room… it's cool cause it's extend stay so maybe they keep it at the desk NOPE! Cick was hella rude about it. Worst place I ever stayed. Room marked no smoking smelled like a pack of Pall Mall was packed n smoked in the room. Not the place to visit but if you're between living situations maybe a better deal.

While the room was ok. The staff at the front desk. That is another story! Was there for almost a month. They overdrafted my fruends account. Because they had his card on file after I told them to change it to another card. They couldnt fiz it… corprate took it iff though. It took them over a week to correct it in the system… then they didnt charge my card when I tried to pay. I was sent to jail for theif of services… spent 38 days… they had gotten the money and charged stuff at big lotts and kmart on my card online… while tthey had my info… I was released and warrantt that they had issued was dropped… I did nothing to deswrve this… they are a fraud!

The a/c was cold and the room was reasonably clean. But the parking lot and stairwells were full of trash and were otherwise absolutely filthy. I didn't use the handrail for the stairs because it was solo sticky. The walkways leading to the rooms was sticky too and needed to be pressure washed in the worst way. I am posting a picture of the stairs so you will know I am not exaggerating.

Very sweet desk lady. I returned that day and brought her a honeydew melon as she said she liked them so well.

Offer weekly and monthly rental options. Enough said. I'm sure you can get some hourly too lol. Gets a 2 bc it's not nasty dirty and it's cheap.

The rooms are disgusting. Room 329 has grease stains all over the walls, you can see where multiple bugs have been swatted on the walls in the dining area, the kitchen stove is atrocious, and we found roaches in the bathroom and one in the bed. We stayed a total of 15 minutes. Long enough to pack up our things and leave the room. We called for a refund. We were told that someone would be in the office on Saturday between 11am and 3pm. There was no one in the office all weekend. When we arrived Monday, the two women at the front desk said that they "can not issue refunds, " and that we "need to call corporate. " We called corporate, and the number took us to a reservation service for the slum hotel. I was told that they would "submit a request for customer service to contact me. " They took down my number and email address, and when I asked for a number to contact the refund department, they refused to give me one. Terrible business for a terrible hotel. Stay clear of this place, unless you want to bring home the cousins from Connecticut with you.

Good place for price. But comes with the obvious hotel life. Price is good.

The place needs new management. Someone who knows a thing or two about customer service. Shelly isn't it… It seems like she hates her job… Customer service isn't her thing.

Shelly is the nastiest person I've ever come across! She was rude and belligerent! She checked me into a room without working AC/ Heat. When I brought this to her attention, she simply asked if I wanted the room or not. I told her no, I want a room with working AC. She refused to move me or refund my money. I asked her for the contact information to corporate and she gave me her friend Doreen Diaz' number. Doreen was no better. She also refused to refund my money. I'm planning to report your company to the BBB. Note to potential guests: do yourself a favor and stay far away from this place.

It was awful, I'm reporting them to the better business bureau ASAP, I stayed for two nights and switched rooms three times, the first room was just fumigated and it smelled awful and there were huge bugs in the room and moths flying around and holes in the walls. The second room had dead rollie pollie bugs and roaches everywhere the bathroom looked like someone got murdered in there, had to wait until morning to change the room, my family and I couldn't take a shower, the sink was clogged, and the kitchen grills were broken so we couldn't cook. There was no TV remote and no cable in the room. The third room seemed fine until we turned off the lights and a bunch of roaches started to climb on the beds, and into our bags and into our pizza we left on the table, we ended up packing up and sleeping in our car till morning. This place is horrible I would not recommend my enemy to this place. There were bums and crack heads outside the establishment, we didn't feel safe inside or out. And, everywhere was dirty or broken.

I can only think the positive reviews are fake, there is no way they are for the real hotel. The "no-smoking" room I reserved for two nights in August, 2017, reeked of smoke, had old, beaten-up, mismatched furniture, a hole broken into the back of the bathroom door and was, overall, very shoddy and not particularly clean. I did not stay even one night. However, I was unable to check out at the office, since they closed at 7:PM, just after I arrived. I left a message with them and the guard they have patrolling the grounds after hours (they need one apparently). The next day I returned at 11:00 AM when they opened (?! ), only to be told that the staff there did not know how to process a refund for the first night, but would have "headquarters" process it. Needless to say, now I see I have a charge for both nights on my Visa card. I will get Visa to remove the charges. If you are just coming off of being homeless and on the street, this place may be an acceptable option. Looking for a hotel? look elsewhere!

If I could give negative stars I would! I could deal with the dirty rooms and no room service. At least the employees were sweet and helpful. I stayed for five weeks and three weeks into my stay the management changed. Now the employees are rude. The manager is a witch. The rooms are overpriced for what you end up getting. They don't give fresh sheets or towels. I needed a plunger for over twelve hours and then had to go get my own. AND then the fleas came. And the bed bugs… Everywhere! I'm checking out first thing tomorrow morning! This is by far the most disgusting and the absolute foulest hotel I have EVER stayed in in my entire life! My only suggestion to fix it would be to burn it down and rebuild from the ground up. Never coming back and never giving a recommendation. And watch out for this permanent resident of the hotel named Kelly. She calls police on people, spreads rumors about others, causes more drama at that hotel than any other person, and is just a nasty human being in general. Be warned! Terrible place!

This has to be the worst experience I have ever had at a hotel in my life. I would expect this type of nastiness at a cheap run down motel maybe! First day we arrived we seen how dirty the stove and sink were there was grease all over the stove on the back splash area as well as in the sink. The sheets were not clean and neither were the pillows so we asked for new linen and never received it. So after long deliberation we went down to walmart and purchased a sheet set and new pillows. After that whole fiasco we went to take a shower turned the water on and seen there was NO shower head on the pipe. Went to the office the next day to let them know our situation had to wait til the next day because the office closes at 7p. They told me they didn't have shower heads available. So I asked them of I went and bought 1 could they reimburse me. The maid or whatever she calls her self decided to butt into the convo and tell me to just take it back when I check out of the room. Just so you are fully aware do not expect to get extra towels or even a change of towels during your stay here. We had the room booked for 4 days only stayed 3 because I requested fresh towels after 3 days and they refused to bring new clean towels to the room. That was the straw that broke the camel's back for me so I packed up and left.

The customer service, cleanliness, room has a at home feel, the amenities all worked properly and if any problems it's resolved in a timely fashion. The staff cares about their customers and we really appreciated the great experience, and will definitely stay there again! Ms. Debra and Rayanna was phenomenal! Thank you for everything! Mr. & Mrs. Harris.

Cool place and people. Peaceful.

The rooms are clean and the service is outstanding.

At first I was very curious about this facility, due to it being an extended stay hotel. But the staff welcome me in, especially Matthew. Smooth check in and out. I love my room, the people was extra nice. The only thing I hate was I forgot my pots and pans, other than that everything was wonderful.

This hotel was extremely convenient. It's located right towards the Centre of town near all the shops, and also right near the square where a lot of important events happen which is why I go. If I had to stay in Covington again I will stay here because this is like a tiny apartment or studio apartment and it's at the price of way cheaper than any hotel room in the area at $53 a night after tax and everything, it was pretty much worth it's worth its while if I have to stay again like I said I will stay here.

For an Extended stay hotel, this has been a comfortable and affordable place to stay while we transition between homes. The hospitality and housekeeping staff are friendly and very accommodating within the limits of the hotel. The Wi-Fi is reasonable but not great. They were pet-friendly as well. The only problem I have had is with other guests and they were usually gone the following day. Management won't put up with unruly guests! There's no real designated area for kids to play and no pool. Just a hill where guests walk their dogs, which the kids call "poop hill" for obvious reasons.

Pretty decent extended stay. Wi-Fi was spotty.