Review of Country Inn & Suites 2*

We arrived at 9:45 pm the night of our reservation, after traveling all day from Virginia and visiting family. We were worn out and ready to retire for the evening. Gave them our credit card to pay for the room, the credit card machine doesn't work, so the clerk gets on the phone and calls the "owner. " We stand by patiently. After 15 minutes of this, I explain to the clerk that we will be in our room, just bring the receipt when you complete the transaction. He tells me that he can't give me a room until the credit card is charged. It's like he thinks I made a reservation 3 weeks in advance and took out his credit card machine with my telepathic powers so I could get a free night's stay out of them. So we went back to waiting patiently. Meanwhile, I'm looking around at this place, it's kind of dim and creepy. After 10 more minutes of this phone conversation, with me expressing impatience to no avail, I tell the clerk to forget it, we will go somewhere else. We leave and check in with no problem at the Holiday Inn Express across the street, which was a wonderful stay, gave us a discounted price, had a great continental breakfast. So I get the next credit card statement and find out that Best Western charged my card AFTER WE LEFT. For the full amount of a 3 night's stay. Never mind the ethics involved with this, it's a criminal act, fraudulently charging a credit card for services not received. I call this place, they lie right in my face about "they will talk to the owner and get back to us. " Called them again, a few days later, "they will talk to the owner and get back to us. " A week later, still nothing. I cannot believe how unethical some people can be, what ever happened to honest and fair interactions with your customers?