Review of Bayfront Marin House 3*

We drove 5 hours to meet with Mike the owner of the Bayfront Marin House 5 months out from our rehearsal dinner date. Bayfront's gorgeous. Mike agreed to dates and we booked the entire Inn for 2 nights with our rehearsal dinner being on the lawn. So we thought. I sent out invitations and our website recommending people stay at the Inn. When my guests called to book rooms, guess what, No record of our party. In fact, they had already booked out the bridal suite we wanted with outside guests! I called and spoke with Brian, event manager, he was very apologetic and assured me "this is not how we do business" and got the remaining rooms blocked and offered us a second Inn (Bella Bay) for our guests as well. My bridesmaids tried to book rooms at Bella Bay, guess what, It's already booked out with another wedding! I called Brian again, "this is not how we do business" Mike must have booked it and didn't tell anyone. AGAIN! So now I'm mad, but Brian tells me that I have to bite my tongue and go to Mike with kindness if I want to have my event at his property (it's already on all the invitations and people have already booked rooms at the Inn). BTW, this is my rehearsal dinner for about 50 people! NOT wedding! Over the course of the next couple months our guests have problems booking rooms because the night time desk person has no clue what is going on so I keep getting texts and calls from our guests with confusion and frustration. I call and email and ask about room bookings at least weekly to see how many rooms are left. Brian lets me know what's available and I have them booked. One month out I find out the Bridal Suite is now open because the guests shortened their stay. It's too late to book a $400 room now since we already rented a house. The SUNDAY before the party (THURS) he tells me I have 2 open rooms on Thurs and that we are responsible for them (approx $550) and we are responsible for that bridal suite as well that was never available to us (almost $400/night room). I felt robbed! Felt taken advantage of. This whole time I have to bite my tongue because they hold all the power with our party! We agree to split the difference and take the bridal suite for the 2 nights and they agree to drop charges for the 2 open rooms on Thurs. I had been asking for weeks for an itemized bill… never got one. I had to go through room rates, and emails to come up with a total for the party and room rentals. I was then told that my guests would need to pay the remainder of their room balances prior to them checking in because the "owner was uncomfortable with that amount of money sitting out there. " I had to call all the guests individually and let them know that their cards were going to be charged the remainder amount before they even check-in! WHO DOES THAT! The party came… it was beautiful. Brian was amazing… I hope he finds a job somewhere else! Weekend is over… check my AMEX statement… you guessed it. Not the dollar amount we discussed. Weeks go by of me texting and asking for a final bill… I STILL DON'T HAVE ONE! So we disputed the charge with AMEX. They refunded a couple hundred dollars to us saying they charged us for an extra room, but still won't produce a final bill. 2 stars because it's beautiful! I would think twice before I held a large event there… they aren't organized at all or prepared! Good luck to Brian!