Review of Comfort Inn St Petersburg North 2*

Beds not very comfortable at all because the mattresses are super old and lumpy to the point you even feel the springs. Room was VERY small! Way way overpriced and they took advantage of the storm in every way possible, which is disgusting to do to other human beings. All the hotels in the area that did have power were sold out. Had no choice but to stay here during the hurricane because I had NO power for 6 days and live with a toddler along with his godfather who is a also a Vietnam veteran with leukemia. They wouldn't even offer a military discount, no discounts at all and they were sold out because of the hurricane. They were charging almost 200 a room with tax and "fees" when people were only staying there to have electricity and air conditioning. Updating this: The breakfast girl does a really great job and was very nice. Front desk really needs work along with some hospitality training. The bathroom had hair on the floor and wasn't properly cleaned along with poor bright work in the bathroom. I'm sure the staff doesn't even know what bright work is though I managed the front desk AND also the back of the house (mainly housekeeping as an executive housekeeper and front office manager for over 10 years with Marriott) for hotels. I started out with Choice hotels at a Days Inn property owned by a Patel (shocking! ) I can say this property does not meet their standards. Update 2: VERY important! The front desk couldn't even spell my name correctly after telling them multiple times how do so but they also authorized my credit card without telling me so I had money frozen in my account for several days. It was a same day reservation and you need to tell your guests you're doing that. Even then it should be your night auditor charging the card one night room and tax for no show since some people do change their method of payment. I did notice the girl did not explain a no show policy to me but I wasn't planning on no showing so I didn't care. I was placed on hold several times which makes me believe she was new and not fully trained. Don't let trainees take reservations unsupervised. I HIGHLY suggest making them a check list next to all the phones and computers (even in the back, yes! ) All my phones also required highway directions. It did made my desk run faster and more efficient. Knowing who shouldn't be working behind a desk is helpful too.