Review of Pier House 60 Clearwater Beach Marina Hotel 3*

I stayed at Pier House 60 Marina Hotel in June for my wedding. I am giving 2 stars because the hotel was nice, very clean, and the location was great BUT our wedding weekend was nearly ruined by our stay at this hotel. Before I begin, I would like to note that Kelsey at the front desk, the night security guard, and the security guard from the nearby Holiday Inn were very apologetic and tried their best to help us in any way that they could. I think the problem is MANAGEMENT, not necessarily the hotel staff! Throughout our ordeal we NEVER saw or spoke to a manager and a manager was supposed to contact us after we requested a refund but never did. In total we booked 4 nights in 1 room, 2 nights in a separate bridal party room, and our guests booked 2 rooms also. The first night was great but the second night, my husband and I returned to the hotel from our rehearsal dinner to find that we were locked out of our room. The room key would not work at all. After MULTIPLE trips down to the lobby and the night security guard trying to use master keys, we were told that we would have to wait for a person from another hotel to come and use a tool to open our door from the outside. When the man arrived from another hotel, he tried his master keys which didn't work and said he would have to go back to the other hotel to get a tool to open the door. This was the night before our wedding so my (soon to be) husband and his best friend from college were planning to go out and have a drink but instead we were all stuck sitting in the hall of the hotel for 2 hours. When we FINALLY got into our room, they promised to have the card reader fixed first thing the next morning. The next day (our wedding day), we returned to the hotel around 11pm to find that we were locked out of our room AGAIN. Our friends that were also staying at the hotel were already at the rooftop bar waiting for us. This time, we waiting for an hour in the hallway in our wedding attire for our door to be unlocked, again by the man from another hotel. The girl in the lobby said there was only 1 other empty room in the hotel and she needed to wait for approval to move us there but gave us a voucher for a free drink at the bar. After getting into our room, we changed clothes, and had to leave our hotel door propped open so that we wouldn't get locked out again while we joined our friends at the bar. The lobby called when we got back to our room and said that they had assigned us another room. We went down to the lobby and got the new room keys but decided to move all of our stuff to the new room in the morning because we were EXHAUSTED by that point. In the morning (our last day in Clearwater), we packed up all of our luggage and my husband took 2 big suitcases and headed up to the new room while I sat in the old room with our stuff so we wouldn't get locked out AGAIN. When my husband used the key to open the new room, there was a family of 4 inside. They had somehow double booked the room. At this point we were getting very upset… my husband had to drag our suitcases BACK to the lobby and tell them what was happening. Meanwhile, our friends (who traveled 10 hours to be there) were waiting for us to go get breakfast while we were STILL STUCK in our room so we wouldn't get locked out! This time in the lobby my husband requested a refund because we had been very nice about the whole deal but felt that no one had tried to accommodate us or make up for the fact that we had been unable to leave our hotel room without being locked out during our entire wedding weekend. We were put in a new room and told that a manager would be contacting us about our refund request… we were never contacted. IF we were contacted, I would not have written this review but since we never heard from anyone, I would like for others to be warned before visiting this hotel. We paid $1, 500 for our rooms and also had 2 friends book rooms there so I feel like we should have been accommodated better. Unfortunately when we return to Clearwater for our anniversary, we will NOT be staying at Pier House 60.