Review of Courtyard by Marriott Temecula Murrieta 3*

We live locally but have some construction going on at our house and needed to disconnect our AC for a couple days so we figured we’d stay at this brand new hotel for a couple nights. I checked in around 5:20pm without my family so that I could get everything unpacked first. I left a approx. 5:40pm to pick up my 4 year old and some pizza to bring back to our room while waiting for my husband and older son. On the way out I asked if there were rooms with a safe, as we reserved our room with a law enforcement discount because my husband is law enforcement, therefor would need a safe to store his gun. I was told no. When reserving my room online I updated my preferences to request extra towels and extra foam pillows. Neither were in my room. There are 4 people staying in the room and there were 2 bath towels. So I asked for them on the way out and was told they would have more towels in 10 minutes but they didn’t know if foam pillows were available. For the record, I have neck issues that need a firm supportive pillow. When arrived back at my room with my 4 year old, upon entering the room I noticed there were ants all over the desk (no extra towels had been delivered either). I called Guest services at 6:50pm and they placed me on hold so see which room they could move us to, then said they’d call back in a few minutes. At approx 7:15pm I called back and they said they’d bring me a key for a new room. I asked if they had a luggage cart they could bring too bc I had all of my family’s stuff, dinner and a 4 year old to move by myself. They said they’d be right up so I quickly repacked my family’s belongings and waited… and waited. At 7:40pm I called again because they still hadn’t arrived and my 4 year old hadn’t eaten, it was nearing his bedtime and he has school in the morning. It just rang and rang. I then called the neighboring hotel, Residence Inn to see I’ve they had any vacancies but they didn’t have anything with 2 beds available. Finally I was just going to leave and go back home. I carried my entire family’s stuff & dinner down to the lobby with my 4 year old for one girl to ask my last name again and the other to give me a new key, saying they upgraded us. I went up to our new 85 degree (on a 100 degree day) room, which wasn’t an upgrade other than being a handicap accessible room, which actually is more difficult when you have a 4 year old. Have you ever tried to shower w your 4 year old in a handicap accessible tub? There’s bars and a seat that folds down impeding the space in the tub. The ottoman for the chair is missing in this room. We still need more towels and one of the few that we have is covered in black hair (gross), but I’ll deal with that in the morning. Really bummed. Was hoping we would have a great hotel to recommend to visitors.