Review of Long Beach Marriott 3*

To Whom it may concern, I am truly disappointed with my most recent stay at your Marriott Long Beach Airport location. My Wife and I were in town in celebration of not only Gay Pride Weekend but also our wedding anniversary. This weekend had been planned for months and was very important to us. Initially we chose Marriott because of your exemplary brand and standard but we quick;y changed our minds on 5/20 when someone from the front desk staff gave my brother in law a room key to my room without my knowing or authorization. My brother in law came upstairs and walked straight into my room while my wife and I were dressing. We were completely floored. How does such a huge breach in security happen at such a reputable chain. Who ever gave him this key went so far as to give home my room number as well as adding his name to my reservation without contacting me or getting my authorization to do so. We felt completely violated and we are terribly concerned. No one had called to verify. No one has gotten permission to disclose my information and I most definitely did not give anyone access to walk right into my room unannounced. We notified the front desk in the morning and again upon check out another young lady said she would forward information to a manager said he would check into it but I’m still waiting on a response. We decided not to extend our stay at Marriott and checked in at a competitors hotel in hopes of better service. I’m shocked at how easy it was to access not only out private information but also get so far as walking through my room door. I feel like the card reader in the elevator and the security desk and the whole brand has been compromised and gave me a false sense of security thinking we were safe. We were not. We are lucky it was our brother. Had it been any of the 2 other men that came to our door knocking during our stay it could have been a lot worse. How does one ever get that far without hitting some sort of barrier. We are livid. This is truly unacceptable and I would like a response ASAP.