Review of DoubleTree 4*

I don't even know where to start. Traveled across country for a wedding. We are HHonors members and had never experienced anything but the best at a Hilton property. The should take their name off this hotel. 1) we check in, we had made the reservation under our platinum Amex but didn't bring that card on this trip, they needed us to provide a card just in case for incidentals. We travel the world and this is normal but… by the time we get to the room, they already charged our card for full length of stay, taxes and 20% incidentals. We had never authorized a charge and never had a hotel do this before. Try to call the front desk but phones were not working. Go downstairs to find out why we were being charged at checkin and not check out. The answer we got (btw, we are an interracial couple) "we do that to make sure you have money to pay your bill". That was one of most racist, insulting comments I have ever heard. I am a Managing Director at a Fortune 500 company and my wife holds a banking license in two states. We did finally get them to correct. 2) Finally get to the room and we find hairs on the bed. 3) entire stay, phones never get fixed 4) bridal party getting ready and they have a bottle of wine they need opened. No corkscrews provided in room so I go down to ask the bartender if they could open it for us. They wanted a $10 fee to open the bottle of wine. Needless to say, would never recommend this place to anyone and be warned… they will charge your room and "assumed" incidentals the moment you check in.