Review of Hyatt Regency Newport Beach 4*

My partner and I recently stayed at the Hyatt Regency Newport location. The grounds were very pretty, whoever, the rooms were not Hyatt quality. We have stayed at a few Hyatt hotels and have been happy every time, excluding this one. When we got to the hotel, it was fine. All of the employees were kind and welcoming. When we got to the room, that was not the case at all. There was what looked like vomit stains on the curtain leading to the balcony, red stains on the carpet and our air conditioner didn't work. The furniture was old and had paint chipping and there were cobwebs and water damage, causing the wall paper to peel. It was horrendous for the price we paid and quality we have come to expect with Hyatt. We went for breakfast and tried to leave the self parking area, only to find the exit barrier was not working. We pushed the help button and sat there for nearly 10 minutes and no one came to help. We eventually pulled back and went through another exit that allowed us to leave. When we came back, that same exit that gave us issues was closed but this time, we held our room key to the pad and the actual pad itself came off. I communicated all this to the manager and she switched our rooms but told us the room wouldn't be available until later and that they would call us when it was ready. I got the call that it was ready and the woman on the phone told me that someone would be right up to move us over, but after 25 minutes of waiting for someone, I went down and got the key to the new room myself. They apologized but this caused us to be late for our dinner plans. Had I known it would take that long, I would have asked if they would move our stuff while we were out. The new room had the same old furniture with chips and wear in the paint and cobwebs. I again, explained all of this to the manager upon checking out and she apologized and waived our parking fees for the self parking barrier hassle but made no mention of any compensation or apology for the quality of our room. As we went to leave for the last time, the barrier was again not working and this caused 4 cars to be stuck. I will never be returning to this Hyatt location.