Hilton Garden Inn Birmingham SE/Liberty Park

Hotel

2 queen room, very clean. Quiet room on the 6th floor. Breakfast is not included. It's kind of confusing. Other than that the lobby is great… 24 how fitness center, nice. There was a microwave and mini fridge in room. Would definitely start again. Oh! Also, the surrounding area is also beautiful and in a wonderful community.

Stayed twice within the matter of just over a week. First time no complaints. Clean room and bathroom. Wifi and TV worked. Beds clean and comfy. Second stay almost as good. Toilet flushed to slow and we had no Workin phone in room to phone front desk. So had to walk and use lobby bathroom and inform the desk. Never reached back to us. Used lobby bathroom the whole time. Was informed the next morning a small refund would be issued so points for them. Other than that was another good night sleep.

Quiet, comfortable… Excellent for a business trip.

Beautifully located hotel. Very nice area to walk under a canopy of trees lined streets. Very safe area. Lots of birds singing, rabbits and a lovely patio to sit in shade and have a beer or two. Very friendly staff. Windows in rooms open to enjoy the fresh breeze at night when it is cool out. Quiet location.

This hotel was well kept and all of the staff we interacted with was great. We were on the third floor and we're there two nights. We ate at the breakfast buffet and it was also great! We'd definitely he back at this hotel in the future, when we have another event in the area.

Quite and removed from the typical urban surroundings. Most of the views from the rooms reveal the wooded retreat feel. Bill's grill and bar is just a mile or so up the road. Great local craft beer.

Very nice luxurious hotel near where I was able to commute to work. Restaurant a little pricey.

Power blinked and reset my Chromecast. Took hours to reset internet. Only had two sugar packets in our room for our coffee. The creamer in our room was old and didn't even mix, it just curdled on top of the coffee.

Our company hosted a meeting in one of the bigger conference rooms. The breakfast was good and they supplied more than enough for the package we purchased. The staff was very helpful in assisting us with setting up the connection to the projector.

For the pricing of our stay here at Hilton Garden Inn, we hit the jack pot. I’m super OCD about cleanliness, and get anxious about staying at hotels after having several bad experiencs of with finding hair, spots, & bed bugs in the beds. I drove here to Birmingham from Myrtle Beach for my best friend’s wedding & needed to spend the weekend at a hotel and my boyfriend and I felt SO comfortable & welcomed here. The beds & rooms were spotlessly clean. The entire staff was extremely kind & accommodating. The breakfast tasted fresh & delicious with so many food options. The chefs were sweet & I believe it was the kitchen or general manager? who was extra accommodating to us at breakfast. We will definitely be back here when we come back to visit. We had an awesome experience, and recommend this hotel to everyone!

We arrived late in the evening and they found us a nice two bed room even though the hotel was quite booked. The room was lovely. The next morning we had a wonderful full breakfast. We ordered eggs and sides and the coffee was quite strong and good. We had problems getting there so we had very little has left. We mentioned this to the front office receptionist and she solved our problem by asking thr maintenance man to take us in the hotel shuttle to the gas station yo fill a gas tank they even provided for us and bring us back. The gentleman even poured the gas into our car tank! Whrn we checked out, the receptionist told us that they were not charging us for breakfast! The Christmas decorations were fabulous as well.

Usually this is my favorite hide out spot when I wanna get away from everything and disappear. Even though it is still in the Birmingham Metro Area. It is far enough away and comfy enough to make staying for a night or two a treat. I Would give this past experience five stars except for two things. Number one, we booked the stay on one of the travel sites and somehow the reservation was made for the following day and not the day we were going to be there. Had I just called the Hilton Garden Inn at Liberty Park directly and requested a room instead of using a site that mistake could have been avoided. Also, if you book your room with Hilton and you call them directly you will almost always get a better deal in the long run. Unfortunately we ended up with a sub par room due to our not having the reservation on the correct date. Our usual room is a King suite which at this Hilton Garden Inn, includes a very large garden tub and shower. Our room was handicap accessible and where that might be wonderful for someone with a disability or temporary impairment. For me it was just a huge let down. Keep in mind, this was an escape! Institutional wasn't the "feel" I really wanted. Moving on, the second reason I was 'slightly' disappointed… the night time staff. Look I am not saying the guy working the desk was rude or even not helpful. He was actually, in the end, very effective and helpful. He did move or reservation date, and didn't really have much of a problem with doing that.

Starting to age and have issues. Dinner menu could use some sprucing up. Breakfast is a good deal. Made to order eggs, pancakes etc. Very convenient if you are working in the area. Safe area.

So far it is not a good experience. A/C will not cool lower than 72 degrees when thermostat is set at 65 degrees (Room #507). Front desk move me to Room With the thermostat also set at 65 and the unit cycled on and off at 71 degrees. It seems to be cooler than 71, however I am now using my personal fan to enhance the cooling. I called the front twice and it rang for about 10 times with no answer. Typically at Hilton properties they follow up with guests to ensure all is will. If they treat Gold/Diamond members like this how would they treat those staying one night? I have been gold or better for 15 years, maybe it’s to look at Marriott/ Holiday Inn?

I love the modern rooms. They are very clean and cozy. The staff is nice and professional. The location is not far from the mall or restaurants, I will be staying here again. Last but not least their chocolate chip cookies are very good!

Rooms very clean, the place is beautiful!
I really enjoyed my stay here Good job!

I stayed here for an overnight trip. The room was just as expected, clean and crisp. Check-in was simple and fairly quick. Customer service was very nice, even though they were swamped with a ton of women for a local women's conference.

Suite was nice, shower was small and cramped in king suite. Ate steak dinner at hotel $60 for the two of us, and had upset stomach all night long. When checked out I told the clerk and she was totally unsympathetic. She didn't even say "Oh I'm sorry, I hope you feel better or anything. Won't stay here again.

Front desk service was good, room was clean, hotel was well maintained. There were multiple soccer teams staying at the hotel including my daughter's and the hotel was aware of the volume, and that's where I take issue. Breakfast was a disaster. They were terribly understaffed knowing that they had multiple teams staying there. Breakfast area was filthy and the food items available on the bar were barely sufficient for the volume of customers. Not what I expect at an HGI, and as a Diamond member, I know what to expect.

I had quite the ordeal with this hotel. I'm a loyal member of Hilton Honors and stay often when traveling for business. To give an example, I'd stayed 4 out of 7 nights in 3 different Hilton hotels the week that I stayed at this Hilton Garden Inn located in Birmingham. I would like to reiterate that I have never once and 30 + stays over the last 18 months had an issue at all with any other Hilton Issue 1. The hotel cancel my reservation even after I confirmed. Issue 2. A general manager never came in to fix this issue even after stating he would be in at 9 a. M. Issue 3. My room was filthy and the property was Torn to Pieces. There was long brown curly hair in my linens, indicating that there is no way the Linens were changed. Additionally this long hair was strong all throughout the bathroom. There are holes in my ceiling and a humongous staying at the end of the for that appear to be bodily fluids. The lady at the front desk change my room. When I got up to this room, everything look to be okay, until I opened up my window to find several spiders located in between the panes of the last. Lady at front desk stated she would have Jonathan for maintenance come up and clear the spiders away. He never came. However, when I call back down, the front desk representative informed me that Jonathan had been upstairs and was unable to, even though in maintenance with proper tools, open the window.

Rooms were clean and the breakfast was amazing! The staff was really friendly.

Our suite felt like a tiny sanctuary! We had been traveling all day and was welcomed with cookies and warm smiles. The ambience coming up to the hotel promises you a relaxing stay. Breakfast was amazing, the bed was perfectly perfect in every way. I would stay again in a heartbeat.

Clean, great service, good location.

This was a nice hotel and the location was excellent. Close to eating places shopping and activities. Staff was great and hotel is very clean. Loved it!

This was such a nice hotel! We decided to spend a little extra on our last night. This room was so spacious! We got the King Suite with Whirlpool. When we first walked in there was a large closet, and a half bath. There was a nice chair, small sofa, a desk, desk chair, and tv. There was also a small kitchen area with a Keurig, microwave, and fridge. Then the was the master suite in the next room. There was a smaller closet, a large comfortable king bed, soft down pillows, and a large flat screen TV. In the room was the master bath that had a huge jetted whirlpool tub, a large standup shower, a toilet, and sink area. They had Neutrogena bath products that smelt amazing. The towels were large and fluffy. The two rooms had their own thermostats, and were very cool. It was very clean, and very comfortable. I not only would come back, I plan on it! The staff were friendly and helpful.

Love this hotel. Helpful staff, clean rooms, quality stay. Highly recommended.

The rooms where great. The breakfast was fantadtic! However, the front desk was not always available via phone. We needed some information and wanted to report what sounded like some type of electrical popping in the bathroom wall. We called the front desk and there was no answer. This was later in the evening but not too late. That was a problem. Also at the banquet we attended there — there was only one person helping at the buffet table. After we finished eating — I asked if we were to take our empty plates somewhere so the tables could be clear. I was told someone would come and get them. No one ever came. For the remainder of our banquet we sat with dirty dishes. I think the hotel just had a shoestring staff and that hotel was totally booked for the weekend we were there. The front desk customer service was very poor. But the hotel and the grounds are beautiful.

Very nice hotel. I went there to install a/c units. But the people were very respectful.

Visiting the Hilton Garden Inn in Birmingham is always a great experience. With my job we visit their conference rooms frequently and everything is consistently clean and the staff is always very courteous and professional.

The lobby was very clean and welcoming, and the front desk employee was very kind and helful in directing me to the proper area for the professional event I was attending.

Wifi was ok but servers unprofessionaly told me that they couldnt keep up with room service it would get cold before it got to you and that it wasnt worth the money maids told me that they were tired and didnt feel like working so they didbt try hard.

It was everything we expected, and honestly the best hotel on our entire vacation. The only reason I gave it 4 stars is because when you pay $130 a night you should get a free breakfast.

This is my hotel of choice when I visit Birmingham for business. Very convenient location in a safe part of town. Great view and the windows open completely if you want some fresh air. They need to have a complimentary breakfast in my opinion, at least cereal and muffins like holiday inn does, charge for everything else. I booked through Triple AAA and was satisfied with the price. I trust that my things will not be stolen while staying at this hotel, I've stayed many times and never had a single problem. I would recommend this hotel 100%. Ill be back in a couple of months myself. If you can get your food to go, there is a nice peaceful river to sit near in the urban center near the cafe (Which also serves breakfast since your going to pay either way). Go straight out of the hotel and park right past the bridge to the right and you will see where I'm talking about. Honestly its walking distance. But don't walk.

Wonderful place to stay! Clean and great staff and service! Breakfast was great and the view from our room was great! Can't wait to stay again!