Review of Ruan Mai Naiyang Beach Resort - SHA Plus 2*

Niraphat P.

12/23/2021

Respond
5/10
This is a remote resort & spa near the airport. We stayed here for 2 nights the week before Christmas and were overall disappointed with our overall experience. Let me provide the highlights first — The beach and pool are lovely and clean. They provide nice vantage point for long, relaxed walks which I appreciated. Also, thw room Wifi is very good and stable. Finally, the breakfast buffet is lovely and provides many nice and unusual choices — for example, egg white omelette, carrot juice, gluten free muffins. However, on the negative side we found a number of shortcomings — for example: • Only 1 driver for cart. We often had to walk to the lobby even when we called for a pick up. • No map for hotel – directions w/in the resort, how many pools, venues, activities, etc. • No electricity key service for the room door but they didn't tell us and we had to wait for an engineer to let us in our room. • No room turn down service at night. • No carpet outside bathroom so we had to manually dry off our feet when we left the bathroom. • No minibar but they have list of items in the room. • No water in room… they just left the bottled water in a plastic bag outside our room. • Slow to clean room — 1pm The room itself cost us 4, 000 THB per night but their is nothing special about the room… no Wow factor… just standard and generic. Also, we didn't know this was an ASQ quarantine hotel or antigen testing hotel. We wouldn't have stayed here had we known this. Finally, when received only 'lip service' when we brought this points up to hotel management. They simply said 'sorry' while taking no action to rectify these points.