Review of iSanook Bangkok 3*

Bad service mind. Bad attitude. Unprofessional. We’re 2nd returning guest and last night should be 3rd times visit but unfortunately we can’t count. We booked the room in advance via Agoda application will the payment has been done. When we arrived, we informed about the booking details and we felt the staff not pay attention. The staff name ‘ William’ and another woman checked our reservation, they said can’t find the booking. Later, they mentioned that we booked wrong date. We insisted that we booked corrected as we already checked and we showed the details on application. We booked 25-26 December and that woman said we booked 26-27 December and printed out the booking showed to me. How funny that the booking that she showed me was the booking we booked ans stay in November! It’s showed that she not pay attention to the details at all. Then both that woman and a man, William tried to check the booking and told us that still not find. William explained to us that even booked via Agoda but Agoda has various sources. We totally understand because I’m working in hotel and knew the process as well. However, as a guest we proceed everything properly, we paid and we have confirmation. So, any faults should be sorted out by hotel and supplier. William asked us to wait and will check with reservations team and Agoda. More than 20 minutes, he informed that they can’t find the booking and he asked us to contact Agoda by ourselves. They not allowed us to get the room. Everyone know the process and Agoda is very difficult to contact. I asked William to help as Agoda call center not pick up the phone but he ignored. We try so hard to speak with Agoda team and even we reached customer service, they ask us to hold the line for checked with hotel. It’s 09.10 PM Thailand time and we’re tired. There’s NO assistance from the hotel. William totally ignore us and left us sat at the lobby without assistance or one word fot sorry. At least sorry for inconvenience. We didn’t heard from this man. 09.30 PM we decided to move the hotel as it’s late and there’s no solution, this hotel not welcome us so we don’t want to stay there. We moved to other hotel where cannot compare to iSanook Bangkok because their service is 10/10 and we realize that to pay a little bit higher but more standard is worth. Agoda called us after that and informed that, Agoda already discussed with agent and hotel, hotel (iSanook) can allow us to stay but we have to pay deposit first and once they received the booking from agent they will refund to us later. It’s too LATE! They should offer this option to us since beginning not just ask us to wait and wait and ignore to us. We won’t back to this hotel. This is very bad and unacceptable in term of service. They can’t handle the situation and don’t have solution for guest at all. This is unprofessional and we will report to their management as much as we could do.