Passport Lisbon Apartments Apartment

Really good price. Nice beds. Everything needed is available (locker, kitchen, bathroom, Wi-Fi, electricity)

Very original interior design, friendly staff, convenient location-in the heart of the city, on a busy square. There are many interesting places to walk to the River promenade 15 minutes.

Doesn't have heat in the room but the staff Suzana is very friendly.

Excellent location and price. Great service. Room was cleaned immaculately everyday. Always left smelling fresh and clean when we returned. We had an open balcony to view a huge main square in Lisbon which made me think it would attract insects etc but had no critters whatsoever! Also continental breakfast was quite nice and humble and kept us going till lunch. No complaints.

We stayed at Passport hostel for 5 nights in late September. The position is great, heart of the old town, many restaurants and bars nearby. The main train station is just 10min away. We had a room for 2 with shared bathroom. The room was nice looking but only that. Actually the hostel is like a airbnb apartment that you get to rent a room. It had a specific smell and the mattress was bad! (made from polystyrene or something) highly uncomfortable. Also the breakfast they are offering is not fresh food neither the pastries. You get bread, cheese and some kind of pastrami. Not the quality one. For me breakfast was a mess, tried it one time and decided to not try it ever again. As a feedback maybe it’s best to not offer any kind of breakfast. Maybe a croissant and coffee (fresh ones).

Noise, bathroom not so clean. Great location though. Great view from the living room.

If could give this no stars I would. My friend and I stayed in a six bedroom room with three bunk beds. The location was in the heart of the city so it got very loud at night but not a big deal cause you're so close to everything. At 3 am one woman woke up and brought the man working at the front desk into the room. After a conversation in portugese he left and she moved beds. Since no one said anything to us we assumed everything was okay and went back to bed. At 8 am a maid and the man from the front desk were back in our room with the woman having another conversation in portugese and processed to partially strip the bed. The woman left and again since no one spoke to us we assumed everything was okay. Around 10 am we noticed that the bed in question had bed bugs on it. Alarmed we addressed the hostel staff and they confirmed that they were indeed bed bugs and added that they were waiting for us to leave to strip all the beds. I cannot believe that the staff had known about the situation and not told us. Shocked that we had not been alerted before we promptly took all of our stuff and left. We called the hostel back and asked about the situation and they reassured us it was limited to the one bed. However urged us to clean all of our stuff.

Excellent hostel. Location perfect, 24 hour reception and breakfast included.

Decent breakfast, kind staff, great location, a bit unclear entrance.

Double room — MONEY STOLEN! During our stay at Passport Hostel in May, 2016, 120 € were stolen from our room while we had been upstairs for breakfast! As a friend and I shared a double bed, we left our valuables and money in our room while taking a shower or having breakfast. Unfortunately, during that time, somebody entered our room and stole 120 € out of our purses. We informed the Hostel’s staff and were promised that investigations would take place. After several e-mails (weeks later), I was promised to get the money back. I was even informed that the transaction had been made. In the end, the promises were not kept and I never received any money from Passport Hostel. I can definitely not recommend that hostel!