They helped us arrange our 90min transfer with VIP Cancun Transportation (we had a hiccup when the driver locked our luggage in the running suv at the airport — they sent us ahead in another suv and brought the luggage as soon as they retrieved another set of keys). When we arrived at Jashita, we knew we made the right choice. We found they had upgraded us to the superior plunge pool suite for our entire stay. Abi, Raphael, Tommaso, and the rest of the staff made sure we wanted for nothing! I wish I could remember all of their names to give everyone accolades! The snorkeling (equipment is free for guests) in the Soliman Bay was unexpectedly good — I saw many tropical fish of all sizes. They also offer kayaks and SUPS for free, in addition to providing a beach bag and flip flops for every guest. Great touches. You can book any type of adventure excursion to the Cenotes, ruins, scuba diving, etc. We just grabbed a taxi to the Gran Cenote on our own because we wanted a quick trip. Definitely recommend a trip to one of the many Cenotes when down here! The beach bar is great, and don’t miss the free Sangria hour daily at the rooftop pool. The rest of the hotel grounds are quiet (except for the birds, roosters, and other jungle wildlife sounds). Not a place if you’re looking for a party scene. It’s a true international guest, boutique hotel. The restaurant Pandano was really one of our favorite parts of the resort. Tulum is known for its great restaurants, but we never felt the need to spend time in a taxi to go elsewhere for food. We did walk down the beach to Chamicos restaurant for lunch one day — definitely don’t miss this! We actually watched the them make our ceviche from fish that had just been caught. You can tell this place is a local fave. Another plus, breakfast at Pandano is included for free in your room rate. And the owner, Clemente, will come around and chat with all the guests and ask if there’s anything you need. Great way to start every day. A couple random ideas I had for improvement: add some type of aromatherapy scents (give another layer to the relaxation and leave your guests with a scent memory of the hotel) and get a hotel dog. Adopt one of the homeless downtown Tulum pups and make him the hotel mascot. Another hotel had one and that’s all everyone talked about. It was hard leaving Jashita, but we definitely left recharged. Exactly what we we’re looking for. So happy we made this decision!
When we arrived at Jashita, we knew we made the right choice. We found they had upgraded us to the superior plunge pool suite for our entire stay. Abi, Raphael, Tommaso, and the rest of the staff made sure we wanted for nothing! I wish I could remember all of their names to give everyone accolades!
The snorkeling (equipment is free for guests) in the Soliman Bay was unexpectedly good — I saw many tropical fish of all sizes. They also offer kayaks and SUPS for free, in addition to providing a beach bag and flip flops for every guest. Great touches. You can book any type of adventure excursion to the Cenotes, ruins, scuba diving, etc. We just grabbed a taxi to the Gran Cenote on our own because we wanted a quick trip. Definitely recommend a trip to one of the many Cenotes when down here!
The beach bar is great, and don’t miss the free Sangria hour daily at the rooftop pool. The rest of the hotel grounds are quiet (except for the birds, roosters, and other jungle wildlife sounds). Not a place if you’re looking for a party scene. It’s a true international guest, boutique hotel.
The restaurant Pandano was really one of our favorite parts of the resort. Tulum is known for its great restaurants, but we never felt the need to spend time in a taxi to go elsewhere for food. We did walk down the beach to Chamicos restaurant for lunch one day — definitely don’t miss this! We actually watched the them make our ceviche from fish that had just been caught. You can tell this place is a local fave.
Another plus, breakfast at Pandano is included for free in your room rate. And the owner, Clemente, will come around and chat with all the guests and ask if there’s anything you need. Great way to start every day.
A couple random ideas I had for improvement: add some type of aromatherapy scents (give another layer to the relaxation and leave your guests with a scent memory of the hotel) and get a hotel dog. Adopt one of the homeless downtown Tulum pups and make him the hotel mascot. Another hotel had one and that’s all everyone talked about.
It was hard leaving Jashita, but we definitely left recharged. Exactly what we we’re looking for. So happy we made this decision!