Review of Stanza Hotel 3*

I was going to give this hotel a good review due to its cleanliness, great price and great location. However, when I consulted with the concierge as to the proper time to leave before our domestic flight, I was told that an hour and a half before would be ok. We took a safety margin and left two hours before our flight, but at the airport we were informed that the flight is already closed and we cannot check in less than two hours before. So, as a result of the concierge's unprofessional conduct we had to pay almost 2000 pesos to change flights, and we have been stuck at the airport for seven hours and counting. This could have easily been avoided and while we should have looked at the check-in rules ourselves, the hotel has failed miserably at customer service, and the fact that we were given false information by a professional who is supposed to have the necessary knowledge for tourists in his country has put a real dent on this vacation. A shame. Other troublesome events included our room keys not working several times. Also, we were gravely misinformed about payment options for a day trip that bc was booked through the hotel. By any other aspect it is a decent hotel with clean rooms and a great location, but it's hard not to feel cheated after receiving such poor customer service. We are not big fans of customer service and can manage most tourist needs on our own. However, this experience has taught us to put customer service above all else, as we have been severely screwed this time.