Review of Hotel Granada Johor Bahru 4*

Booked hotel for a 3D2N stay. I booked 4 executive queen rooms under my name. When I did the booking directly with the hotel. My request was 1) at least 1 connecting rooms. 2) all on the same level. 3) a Baby cot in one of the room. As we have 2 infants, kids and also maids. They need to around nearby. But when I check in the hotel. None of the request has been taken in mind in allocating the rooms. I have 2 rooms in floor 3 with one on each end of the corridor. 2 rooms in floor 6 with the same allocation. After that one of the rooms got to change due to smelly room (bad smoking smells), faulty TV, dirty room, and was change to a different floor this time. Their bathing towels also has smoke smell. Keep reminding front desk that must at least prepare a bed or cot for my infant very early in the day. Went out for shopping and when back in hotel at 10.00pm (nothing is done). No duty manager is around. At first front desk say give me extra blanket and pillow (expect me or my baby to sleep on the floor? ) finally they send in a queen size mattress with no bedsheet/pillow and blanket. Me loss for words. 2nd day, went out early to legoland. Instructed Housekeeping. Returned at 5pm. Room not cleaned. Out of 4 rooms, 3 are not cleaned. Saw a useless baby cot in the room (the baby cot mattress with a big hollow in the center (how to put baby in). Send back baby cot. 3rd morning, Went down to have breakfast at 8.30am. No seats and best of all, no food. Empty trays all over. Everyone is watch the kitchen staff if they ever bring out one item once in a while (about 15mins). Ever watch a staff just topup 10 pieces of sausages inito a empty tray and people just rush for it (disgusting). My family were all disgusted with the poor hotel service commitment at all areas. I would strongly discourage my relatives/friends especially for those with babies looking for accommodation for legoland trip to avoid this hotel at all cost.